Operations Manager - Department Store

J. Astaphan & Company Limited is seeking to recruit a responsible, team-oriented, personable individual to oversee the day-to-day operations of our Department Store. The ideal candidate will have a strong background in retail operations, leadership skills, and exceptional customer service.

JOB SUMMARY:

• Oversee daily operations to optimize sales growth and operational efficiency.
• Achieve strategic objectives through the development of plans, budgets, and effective resource allocation.
•  Lead sales forecasting and set performance targets to drive results.
• Collaborate with the marketing department to enhance brand awareness and sales performance.
• Manage inventory using system reports and physical counts to ensure stock accuracy.
• Coordinate with department supervisors to align efforts with company goals.
• Ensure exceptional customer service by supervising team-customer interactions and addressing escalated issues.
• Supervise purchasing staff, ensuring efficient operations and providing necessary training.
• Negotiate favorable credit terms and conditions with suppliers.
• Monitor and process claims for damaged or defective products with suppliers.
• Collaborate with the General Operations Manager to implement competitive pricing strategies.
• Stay informed on market trends, competitor pricing, and products to effectively position the brand.
• Develop staff schedules and assign duties to ensure operational efficiency.
• Train, supervise, and evaluate supervisory staff performance.
• Perform additional duties as required.

QUALIFICATIONS / REQUIREMENTS:

• Bachelor’s degree in business administration, Finance, Accounting or equivalent
• Five plus [5+] years’ experience in a retail environment
• Strong leadership and team management skills with a focus on coaching and development
• Ability to analyze data and make strategic decisions to enhance sales and operations
• Knowledge of OSHA laws and Health and Safety best practices
• Extensive knowledge of purchasing, sales, and inventory management
• Extensive knowledge of sales, inventory, and customer management preferably in a retail environment
• Excellent interpersonal, oral and written communications skills
• Demonstrated ability to work effectively with others.
• Ability to execute functions with minimum supervision.
• Excellent time management skills
• Proficient in Microsoft Office

Disclaimer
The preceding job summary has been designed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position.

Interested parties should apply in writing to:

Human Resources Manager

J. Astaphan & Company Limited

65 King George V Street,

Roseau, Commonwealth of Dominica

Deadline for receipt of applications: February 26, 2025

Only Shortlisted applicants will be acknowledged.