Operations Coordinator

The operations Coordinator is responsible for increasing sales and profits of the Brands through sound management and leadership practices, executed primarily through solid operation, financial management and people development to maximize Guest satisfaction.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
Sales and Profits
1. Monitor and oversee Company’s weekly sales goals in liaison with Managers/Supervisors to
ensure achievement of targets in accordance with Company Strategic Plan;
2. Drive incremental sales growth in collaboration with Managers/Supervisors.
3. Manage profit by controlling sales and operating costs with special emphasis on the critical
food cost (Yields, Wastage and pilferage);
4. Monitor inventory levels to ensure product availability and optimum cash flow;
5. Monitor purchasing on a weekly basis to avoid expenses in excess of the monthly budget
and labour budget
Performance Management
1. Conduct audits in collaboration with Audit and Compliance Coordinator at locations;
2. Manage and troubleshoot equipment repairs and related paperwork by following
company standards for reporting maintenance problems;
3. Assist with marketing programs, including the display of POP marketing/merchandising
materials and corresponding training of employees;
Service & Product Quality
1. Monitor and evaluate guest service and satisfaction periodically and promptly address
guest complaints to achieve suitable resolutions;
2. Ensure product quality via implementation and execution of the PACE system or recipe
management systems, taking corrective action when necessary;
3. Provide “hands on” support to the branches, when required.
Staffing
1. Review and monitor employee’s working hours and weekly rosters, to avoid overtime;
2. Monitor staffing plans, to ensure adequate staffing per shift according the season;
3. Develop succession plan in collaboration with Managing Director;
4. Conduct interviews with appropriate selection tools and background process;
5. Review and co-ordinate submission of timesheets.
Training
1. Supervise training processes and procedures for all employees and follow up to ensure
thorough execution of training standards;
2. Conduct performance reviews in a timely manner for Managers and Assistant Managers;
3. Ensure all the Managers conduct staff evaluations at the requisite time;
4. Direct and support Manager and Assistant Manager by coaching, counselling and training
to accomplish Company Strategic Plan;
Policies and Procedures
1. Monitor procedures to ensure compliance with all Company policies, rules and regulations;
2. Comply with Brand standards and Health requirements and/or other agencies to ensure a
clean and safe bakery environment at all times as defined by operational standards in the
Operations Manual;
3. Ensure compliance with company cash control and security policy;
4. Ensure safe working conditions in the bakery;
5. Ensure accidents and incidents are reported to the appropriate authority in a timely
manner;
6. Monitor procedures for resolving Ministry of Health violations promptly.
Administration
1. Create systematic methods for handling and tracking of inventory;
2. Monitor of branch inventory turnover weekly to ensure that branch has necessary
products/small wares;
3. Arrange, coordinate and oversee quarterly and annual physical inventory checks;
4. Submit all required documents/paperwork to Head Office within the stipulated time frames;
5. Manage back office administrative duties in an accurate and timely manner;
6. Perform any other related duties, as required.