Operations Agent

As an Operations Agent, you will play a crucial role in ensuring smooth operations for our transportation services. You will manage reservations, coordinate transfers, and provide topnotch customer service to ensure that our guests have exceptional experience.

Requirements/duties of the position include:

• Downloading and distributing flight manifests throughout the week, ensuring all formats are provided according to the recipient's needs.
• Downloading, printing, sorting, and dispatching hotel manifests to the representatives weekly, ensuring timely and accurate delivery.
• Acquiring and transmitting prepaid tour manifests to the representatives throughout the week, maintaining a consistent flow of information.
• Printing, collating, and preparing manifests of the week for the following tasks.
• Analyzing the previous week's calendar and implementing necessary modifications or additions to corresponding flights. Verifying flight numbers, destinations, and schedules for all changed entries to ensure accuracy.
• Developing and organizing the Pick-up and Flight sheets for hotels; printing, sorting, labeling, and dispatching.
• Downloading and distributing last-minute flight and hotel reservations for the same day tailoring to the specific recipients.
• Downloading and distributing last-minute flight and hotel reservations providing two days' notice according to the recipient specifications.
• Compiling and assessing all additions by hotel and by zone and requesting any missing briefing schedules. Notifying Sales Representatives and Account Executive regarding all changes.
• Following up on and addressing all emails sent by the offices in Canada concerning discrepancies within the passenger in-house reservations, ensuring quick resolution
• Coordinating customer service initiatives
• Managing hotel pick-ups for hotels without Flight Sheets.
• Handling delayed pick-ups.
• Scheduling meetings with Sales Representatives for on-site assistance at hotels.
• Collaborating with the Head Office in Canada to resolve issues regarding hotels, packages, and inclusions.
• Verifying the availability and pricing of new and rescheduled flights.
• Providing telephone assistance for Representatives and Supervisors:
• Validating information for private transfers.
• Adjusting departure transfers as needed.
• Confirming and disseminating support for prepaid tours.
• Planning schedules to ensure an Operations Agent is present in the office from the first to the last hotel departure transfers.
• Quoting prices for hotel occupancy and category changes, applying relevant procedures.
• Processing credit card payments in Canadian dollars for any changes made in the dossier.
• Initiating incident reports when customers contact the office directly and follow up on emails from Canada for on-site customers.
• Modifying pick-up schedules and arranging hotels in response to delayed flights.
• Creating group banners and compile lists for private and individual transfers.
• Assigning daily operations according to requests.
• Monitoring vehicle performance and submitting information to confirm vehicle availability.
• Communicating and confirming the pre-programmed operation with the provider, ensuring compliance.
• Reviewing all changes made at the airport to actual operations and enter modifications and changes into the Transportation System.
• Assisting with Airport Operations as needed while maintaining excellent communication with all parties and stakeholders involved.

Qualifications and Experience:

• Associate’s degree in operations, Business Administration, Hospitality & Tourism, or a related field, or equivalent experience.
• A minimum of 1 year of experience in Traffic Operations or a similar role within the tourism sector.
• 1 year of customer service experience with a strong focus on service excellence.
• Proficiency in MS Office Suite and email management; familiarity with transportation systems and provider relations.
• Ability to work under pressure, meet tight deadlines, and manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with a positive and professional demeanor.
• Strong problem-solving skills and the ability to adapt to changing situations.
• Proactive, reliable, and committed to continuous improvement and teamwork.

Why Join Us?

• Be part of a dynamic, fast-paced team in a leading tourism and transportation company.
• Opportunity for growth and advancement within the company.
• A supportive and collaborative work environment.
• Health Insurance Coverage

If you are passionate about tourism and possess the skills outlined above, we would love to hear from you! Apply and become part of our dynamic team!

How to Apply:

Interested candidates are invited to submit their applications and resumes to:

The Human Resources Manager

Turissimo Jamaica Ltd.

Email Subject: Operations Agent

Deadline for applications: December 6, 2024

Please note: Only shortlisted candidates will be contacted. A clean police record will be required for successful applicants.