Now hiring for Quality Analyst

C4 Global now hiring Quality Analyst.

We are growing! Join our team today!

Quality Analyst:

 Quality analyst is responsible for overseeing and measuring all customer-related interactions to ensure that they meet the standards that have been set out by the organization ensuring customer satisfaction and maximize revenue.

• Create and carry out test plans to make sure all goals are reached.
• Implement and keep an eye on test scripts to evaluate the service or product’s usability, dependability, performance, and quality.
• Recognize flaws in the production process and fix them.
• Advise, carry out, and keep track of preventative and corrective measures to guarantee that quality assurance criteria are met.
• collect and examine statistical information.
• Make sure that user expectations are satisfied during the testing process.
• Create draft policies and procedures for quality assurance.
• Look into customer and product complaints.
• Create and carry out test-related plans for different projects.
• Determine how well a product works.
• Verify its functionality and dependability before the product is delivered to the customer.
• Take remedial action to guarantee that the product or service meets the necessary standards for quality.

Qualifications:

• An undergraduate degree in a relevant subject, such as computer engineering, hospitality, financial management, or another.
• significant familiarity with the methods, tools, and theories used by quality analysts.
• considerable working knowledge of database programs, quality analyst tools like Ranorex or Silk Test, and Microsoft Office.
• A thorough grasp of HTML, Java, SQL, Python, and Scrum, both in theory and practice.
• Thorough knowledge of project management processes.
• Even certificates like Six Sigma, Quality Auditor, and Quality Improvement Associate can be sufficient, in addition to credentials like Certified Test Engineer (CSTE), Certified Manager of Software Quality (CMSQ), and Certified Software Quality Analyst (CSQA).

Key Responsibilities:

• Analyzing customer feedback and making recommendations for improvement

• Monitoring customer interactions with the organization to identify areas of improvement (e.g. service accuracy, customer experience, etc.)
• Implementing and evaluating operational processes and procedures
• Designing and implementing quality metrics and dashboards
• Conducting training sessions for customer-facing personnel on quality-related matters

Required Skills:

• Excellent analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Strong attention to detail
• The ability to think critically and innovatively
• Advanced knowledge of business process improvement techniques
• Knowledge of modern BPO process and technology
• Orientation to Details
• Good Time management Skills
• Resilient to analytical approaches
• Ability to Work in a Team
• Ability to Think Critically
• Effective Communication Skills
• Ability to Solve a Problem Appropriately
• Possession of good Analytical Skills
• Analytical Intelligence

Only shortlisted applicants will be contacted!