Now Hiring onsite in Montego Bay

Now hiring Customer Service Agent!

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.

Apply Today or Walk in to our Montego Bay Branch Monday - Friday 8 am-2pm!

How we take care of our people:

• Meals
  • Diverse Food Court on site
  • Free Lunch (First 2 Weeks)
  • Lunch Tickets available
• Health and Wellness
  • Health and Life Insurance provided
  • Health and Wellness Center
    • Nurse on site (no additional costs)
    • Doctor on site (weekly)
      • $500 with company’s health card
      • $1500 without company’s health card
    • Chiropractic Services (monthly)
      • $100 per adjustment
    • Mental Health services and support (no additional costs)
    • Over-the-counter medications available ($20-$50 per item – heavily discounted)
• Top Notch Training
  • Comprehensive Entry-Level Training
  • Management Training
    • JUMP Program
    • Lean Six Sigma
    • GSS Training – Supervisory Management (1-year program)
• Banking and Financial Support Onsite Weekly
  • Banks – to facilitate opening accounts and other business
  • Investment
  • Insurance companies
• Performance Recognition
  • Circle of Excellence Club for top performers
    • Special Dinners and Brunches
    • VIP seating at TP events
• Events and Activities
  • DJ/Karaoke Fridays – Live DJ on site each Friday
  • Sporting Groups and competitions
    • Football
    • Netball
  • Events Calendar:
    • Family Fun Days
    • Sports Days
    • Movie Nights
    • Charity Events
  • Relaxation Suite
• Excellent Environment and Culture
  • Climate Controlled Work Environment
  • Full and Part Time Work available
  • Comfortable, seated work
  • Relaxed, Professional, Supportive environment
  • Opportunities for Professional Growth
  • Ability to adjust schedules
  • Employee-centric Environment
• Corporate Social Responsibility
  • Team-driven charitable involvement
  • Funds provided to support local charities

Key Responsibilities and Accountabilities

Resolve basic types of customer inquiries

Provide excellent customer service to customers by:

• Quickly and accurately identifying and assessing individual customer needs and taking appropriate action steps to satisfy those needs
• Solve problems systematically, using sound business judgment and following through on commitments
• Responding to customers in a polite and courteous manner
• Projecting patience, empathy, caring and sincerity in voice tone and words
• Establishing rapport over the phone quickly and remaining positive and upbeat
• Express thoughts and information clearly and succinctly
• Inspiring confidence and positively influence the behavior, actions, and thoughts of others
• Communicating unpleasant or negative information in a tactful manner
• Ensure the average call monitoring score meets or exceeds quality standards
• Ensure proficiency in all product lines instructed in classroom training
• Consistently meet established productivity, schedule adherence, and quality standards
• Be flexible, adjust quickly, and react positively to change
• Demonstrate the ability to build and maintain productive working relationships with others and contribute as an effective staff
• Establish and maintain control of inbound calls using a well-organized call structure
• Special projects as required
• Perform special assignments and other duties as required.

Decision Making Authority

• Resolutions to consumer inquiries and issues following client guidelines and all rules and regulations.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.