NPL MIS Technician

Assist in maintaining org network systems, infrastructure – domain, and application, switches, routers, cat 5e/6 and fibre-optic cables, user-computers, multi-function printers, toners and ink cartridges, cartridges, photocopiers, fax machines, and data backup drives

NUTRITION PRODUCTS LIMITED

SCOPE OF WORK

Job Title:                    Management Information System (MIS) Technician

Department:              MIS Department

Key Outputs:

• Company’s network system maintained
• Technical support provided to staff
• Data backup system in place
• Recommendation for upgrades or changes to IT systems made
• Repair hardware where possible

Duties and

Responsibilities:

• Assist in maintaining the Company’s network systems and infrastructure – domain, and application, switches, routers, cat 5e/6 and fibre-optic cables, user-computers, multi-function printers, toners and ink cartridges, cartridges, photocopiers, fax machines, and data backup drives.
• Identifying issues and make recommendation for continued maintenance of software and hardware components.
• Assist in the implementation of data recovery methods where necessary.
• Asist the Technical Support Officer to perform system audit and functionality checks at all Plants – audit each desk-user’s computer usage, check for peer to peer network connectivity, perform system and keyboard cleaning and ensure access to shared resources.
• Assist in performing network system analysis and make recommendations for changes or re-engineering of the company’s IT infrastructure. 
• Assist in provide regular service/repair to computers and printers at both Plants.
• Any other duty assigned.

Performance Standards:

• Technical support provided to staff in a timely and relevant manner
• Company’s network system maintained on a regular basis and downtime minimized
• Data backup system in place and backups conducted on a regular basis to avoid loss of data.
• Repair hardware where possible to effect a saving in company resources

Required Competence:

• Associate's degree in Computer Science, Information Technology, or related field
• 2+ years of experience in technical support or a related field
• Strong knowledge of computer systems, networks, and software applications
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks
• Industry certifications such as CompTIA A+ or ITIL Foundation preferred
• 2 years working with Sage 300
• Strong knowledge of Microsoft Office 365 suit knowledge
• Strong knowledge of Firewalls, Routers and switching

Liaison(s):

Internal:

• Chief Executive Officer
• Technical Support Officer
• Financial Controller
• Human Resource and Administrative Services Manger
• Department Heads
• Plant Managers

External

• Software Suppliers

Minimum Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field

Minimum Experience:

• 3+ years of experience in technical support or a related field
• Experience with help desk software and ticketing systems
• Knowledge of cloud-based technologies and virtualization
• Experience with IT project management and coordination

Remuneration:

Salary:         $2,838,816.00 per annum