NIGHT AUDITOR and FRONT DESK AGENT

Hotel in Kingston Jamaica seeks to fill the positions of NIGHT AUDITOR and FRONT DESK AGENT

NIGHT AUDITOR

JOB SUMMARY

To provide a pleasant and memorable experience for the guests, In addition to and being responsible for reconciling/balancing accounts and accurately processing invoices and the recording of transactions.

 ESSENTIAL DUTIES

• Welcome guests upon arrival and provide an excellent image of the hotel
• Check-in/out guests, answer phones and take reservations  
• Register guests by collecting all necessary information, such as contact details, arrival and check out dates as it relates to their stay 
• Respond to guest complaints, requests and emergencies
• Process invoices and post cheques to vendors
• Balance the cash drawer and log receipts
• Check and rectify out-of-balance accounts
• Maintain correct financial records and ledgers
• Assist in the preparation for forecast and audits
• Maintain updated records of bookings and payments
• Liaise with the housekeeping staff to ensure all rooms are ready to accommodate guests
• Handling end-of-day bookkeeping, auditing and account reconciliation
• Transfer charges and deposits to master accounts 
• Perform other duties assigned which is consistent with the objectives of the department 

  QUALIFICATION AND EXPERIENCE

• Ist Degree or Associate in Accounting, Finance or Hotel and Tourism Management or equivalent technical certification
• At least 1 year experience in a similar capacity    
• Competent in the use of Microsoft Office Suite

  KEY COMPETENCIES

• Good knowledge of accounting practices and principles
• Excellent math skills and strong ability to multitask  
• Knowledge of RDP software or similar hotel property management system, including Microsoft Office Suite
• Excellent problem-solving skills
• Knowledge of the tourism and hospitality industry
• Excellent customer service skills
• Excellent written, verbal communication and interpersonal skills
• Strong time management skills and detailed oriented  
• Ability to work flexible or extended hours.