Multiple Vacancies - Senior Human Resources Generalist, Recruiter, Experienced Collections Agents & Collections Supervisor
C4 Global Solutions
- Hanover / St. James / Westmoreland
- Negotiable
- Permanent full-time
- Updated 08/04/2025
- HRM
Earn up to USD 300 Sign-On Bonus. Get hired on the spot!! Daily Walk-In Interviews. Employer Contributed Pension after 6 months. Exciting 90 & 180 Day Salary Increases.
Here is your unique opportunity to advance your career with a top-tier, highly successful, BPO company located in the Montego Bay Free Zone.
Benefits:
- Starting at $500 per hour with 90 & 180 days salary review
- Pension Plan: Employee-Employer contribution Scheme; eligible after 6 months
- Weekly & Monthly Incentives
- Free Transportation
- Monthly Giveaways
- Health & Life Insurance
- Sundays Off
- Employee Referral Bonus
- Vibrant Social Club Activities
- Fantastic Sign-on Bonus (300 USD)
Sign-on Bonus Details: (300 USD)
- Get $50 for joining. (Conditions Apply)
- Get $50 upon successfully completing training. (Conditions Apply)
- Get $200 when you complete six months. (Conditions Apply)
Essential Functions of a Collection Agent:
- Collect payments on past due bills
- Negotiate payment terms and methods when right party is reached
- Handle a high volume of calls daily, inbound and outbound
- Meet monthly collection goals as set by the department while employing a high level of professionalism.
- Respond to customer inquiries and take appropriate actions.
- Document detailed notes about customer payment and non-payment activity and record all follow up information in systems.
- Adherence to federal and state laws while dealing with the debt collection.
- Be receptive to feedback and coaching.
Requirements:
- 3 CXC Subjects including English and a numeric subject.
- Must have 6 months of BPO Collections/ Sales Experience.
- Fluent in English
- In-depth knowledge of Fair Debt Recovery Laws and procedures
- Experience in developing and enacting debt recovery plans and strategies
- Excellent Negotiation and Sales Skills
- Familiarity with Debt Collection Laws
- Excellent Customer Service Skills
- Being able to work a flexible work schedule
- High School Certificate
Experienced Human Resources Generalist
- St. James
- Not disclosed
- Permanent full-time
- Updated 04/04/2025
- HRM
DUTIES AND RESPONSIBILITIES
The Human Resources (HR) Generalist is responsible to execute human resources functions to support and improve daily operations. The HR Generalist works in partnership with all other departments within the company to deliver HR strategic
business goals and initiatives. To manage the company’s relationship with its employee to achieve a better dynamic across the organization and minimize attrition.
Job Description
• Possesses in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance whilst processing industrial Relations and Grievance Issues
• Responsible for company’s mandatory compliance audit
• Administers various human resources plans and procedures; assists in development and implementation of HR policies and procedures, HR systems and performance management.
• Maintains Human Resource Information System records, ensuring employees have all mandatory documents on file and complete all mandatory policies through regular audits of HRIS; Paper Filings and Timeclock systems;
• Assists with writing, and updating policies, procedures, methods, and guidelines, communicating and enforcing organizational values.
• Participates in cross functional initiatives with different teams to improve organizational effectiveness.
• Facilitates HR Training for employees on relevant HR content, as needed
• Participates in developing department goals, objectives, and systems.
• Handles employment-related inquiries from employees, referring complex and/or sensitive matters to the appropriate personnel
•• Assist in Preparing regular reports on Human Resource metrics and KPIs
• Assist in Preparing payroll data for submission to payroll
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
EXPERIENCE
Three (3) years of progressive experience in Human Resources operations is required.
strong Working Knowledge Of Jamaican Labor Laws and Regulations
Business Processing Outsourcing experience would be an asset
Experience In Employee Benefits And Benefits Administration
Experience with HRIS systems and software
KNOWLEDGE & EDUCATION
Degree in Business Administration, Human Resource Management or a related field is required. Equivalent combination of experience and education will be considered.
Recruiter
- St. James / Trelawny / Westmoreland
- Not disclosed
- Permanent full-time
- Updated 10/07/2023
Duties and Responsibilities
- Collaborate with department managers to identify and draft detailed and accurate job descriptions and hiring criteria.
- Identify and implement efficient and effective recruiting methods and strategies based on the available role, industry standards, and the needs of the company.
- Attract suitable candidates through databases, online employment forums, social media, etc.
- Screen applications and select qualified candidates.
- Forecast hiring needs and ensure recruitment process runs smoothly
- Conduct interviews and sort through applicants to fill open positions.
- Assess applicants' knowledge, skills, and experience to best suit open positions.
- Manage the company’s Social Media Pages. Promote the company's reputation and attractiveness as a good employment opportunity.
- Create and post consistent, meaningful content on all social media platforms, including writing and editing social media posts, and improving customer engagement
- Suggesting recommendations to adjust the social media marketing strategy for optimal results.
- Keep up-to-date on current employment legislation and regulations and enforcing them within the company.
- Ensure all employee records are maintained and updated with new hire information or changes in employment status.
- Ensure all New Hires’ paperwork (contract signing, policies review and signing etc) is completed and processed before the start of Product Training
- Perform reference checks and conduct background checks on successful candidates, prior to employment
- Schedule Summit appointments and keep a track record of all employees that have purchased their Police Record receipt. Ensure all new employees submit their Police Record Receipt, prior to the start of Product Training.
- Manage and carry out the hiring process, which includes coordinating job posts and reviewing resumes
- Assist with conducting New Hire Orientation to build a strong foundation for new employees and increase employee engagement
- Manage and coordinate the execution of the company’s Referral Program. Educate employees on the benefits of the program. Keep a track record of the referral program’s payout for each employee and ensure employees are compensated in a timely manner.
- Manage the company’s phone line, direct phone calls and messages in a timely manner.
- Use HR Management Software to prepare and maintain records of employee hiring, promotion, transfers, or termination
- Develop and implement hiring strategies to meet the Human Resources needs of an organization
- Attend and participate in Job Fairs and Recruiting Sessions.
- Provide recruitment reports to team managers.
- Create New Recruits profile in the company’s Bamboo HR System, by inputting the employee’s details, updating or modifying where necessary
- Performs other duties as assigned.
Requirements and Qualifications
- Bachelors degree in Human Resources or related field, or equivalent work experience, required.
- Minimum of 2 years of progressive high volume recruiting
- At least two years managing all phases of the recruitment and hiring process highly preferred.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills with good negotiation tactics.
- Good decision-making skills.
- Ability to create and implement sourcing strategies for recruitment for a variety of roles.
- Experience with recruitment processes and databases.
- Proactive and independent with the ability to take initiative.
- Excellent time management skills with a proven ability to meet deadlines.
- A working knowledge of employment laws, regulations, and best practices applicable to hiring and recruitment.
- Proficient with Microsoft Office Suite or related software.
Collections Supervisor:
The Collection Supervisor is responsible to manage and coordinate the activities of Agents while at the same time overseeing activities related to collections and customer service. Apply to join our team of professional, trained, dynamic and talented leaders.
Essential Functions:
- Supervising Agents and ensuring they are meeting production goals, complying with company standards and federal collection laws, and generally performing their essential duties
- Documenting and communicating progress of Agents’ efforts to collect debts
- Speaking with customers who wish to speak with Supervisor and for approving, and allowing settlement and payment options
- Training employees on company policies and procedures
- Reviewing delinquent account records to determine customers to be contacted for collection of overdue accounts.
- Supervising and coordinating activities of employee engagement for the collection of overdue payments for charge accounts, credit card accounts, or loans from customers of clients.
- Assisting subordinates with collection activities in difficult cases
Requirements:
- Minimum Five (5) CXC subjects, including English Language
- Minimum 1 year of continuous experience in third party Collections.
- Must be self-driven and possess excellent Leadership and Communication skills
- Prior leadership experience is a plus
- Fluent in English
- In-depth knowledge of Fair Debt Recovery Laws and procedures
- Experience in developing and enacting debt recovery plans and strategies
- Excellent Negotiation and Sales Skills
- Familiarity with Debt Collection Laws
- Being able to work a flexible work schedule
Benefits:
- Weekly & Monthly Incentives
- Free Transportation
- Monthly Giveaways
- Health & Life Insurance
- Sundays Off
- Employee Referral Bonus
- Vibrant Social Club Activities
Applicants should walk with:
- A valid Jamaican ID (Passport, National ID or Driver's License)
- TRN, NIS
- Proof of qualifications
- Resume
- Birth Certificate/Marriage Certificate
If you have everything we are looking for and this sounds like a job for you, don't miss out on this exciting opportunity!
Only Shortlisted applicants will be contacted.
- A valid Jamaican ID (Passport, National ID or Driver's License)
- TRN, NIS
- Proof of qualifications
- Resume
- Birth Certificate
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