Mid-Office Operations Officer

Assists the Mid-Office Manager in maintaining the accuracy and integrity of the Addepar system by entering all investment-related transactions, including buys, sells, income receipts and expense payments as well as ensuring proper settlement and movement of cash, as required.

JOB SUMMARY:

Assists the Mid-Office Manager in maintaining the accuracy and integrity of the Addepar system by entering all investment-related transactions, including buys, sells, income receipts and expense payments as well as ensuring proper settlement and movement of cash, as required. Prepares and maintains a proper audit trail for all portfolios. The role also supports in ensuring compliance with Investment Polices and other ad-hoc duties as needed.

JOB DESCRIPTION

CUSTOMER SERVICE EXCELLENCE:
• Provides superior quality service to internal and (by extension) external customers by ensuring all client reporting is accurate and complete by projecting and demonstrating a high level of professionalism, courtesy and initiative in accordance with established guidelines and policies.

ADMINISTRATION:
• Enter transactions on Addepar and ensure all investment activity is recorded.
• Obtain and enter prices where needed.
• Liaise with banks and brokers to settle transactions where applicable and ensure all transactions are recorded and all securities are properly set-up on Addepar.
• Set up new accounts on Addepar for new clients and update any changes to client information as required.
• Reconcile client cash positions daily and client positions monthly to brokers/custodians.
• Process and record quarterly fees.
• Support any client queries as applicable.

INVESTMENT POLICY:
• Prepare and run compliance reports daily to ensure all trades made are compliant with Investment Policies.

MARKET KNOWLEDGE:
• Prepare market intelligence reports and prepare key data for marketing purposes.

REPORTING:
• Assists in the preparation of various Regulatory/Financial reports are generated as required (monthly, quarterly, bi-annually) on Addepar on a timely basis.
• Prepare information, as needed, to assist Marketing for mutual funds.

HSE MANAGEMENT:
• Co-operates and supports the company’s HSE initiatives.
• Adheres to employee’s duties in accordance with OSH Act.
• Adheres to all HSE policies and procedures.
• Performs any other related tasks/duties as required.

JOB SPECIFICATION

ACCURACY – Numerical reasoning; arithmetic computation; using tables and graphs. Ensures that data presented is free from error.
ATTENTION TO DETAIL – Knowledge of financial markets and risk assessment. Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
COMMUNICATION: OPEN – Excellent communication, organizational and interpersonal skills. Creates an atmosphere in which timely and high-quality information flows smoothly up and down, inside and outside; encourages open expression of ideas and opinions.
COMMUNICATION: ORAL and WRITTEN – Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.
CUSTOMER FOCUS – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships. Able to recommend solutions based on investor needs and risk tolerance. In-depth understanding of the sales process.
DRIVE FOR RESULTS – Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence.
DECISION MAKING- Applies guidelines and procedures that require some interpretation in dealing with exception.

EDUCATION & TRAINING REQUIREMENTS

EDUCATION & QUALIFICATIONS

• Undergraduate degree in Business or Finance
• Working knowledge of financial markets would be an asset.
• Microsoft Office Suite i.e. Word, Excel, Access
• At least five (5) years’ experience in sales support function preferably in financial industry