The Human Employment and Resource Training Trust/National Service Training Agency, known to most Jamaicans simply as ‘HEART,’ is the leading provider of Technical Vocational Education and Training in Jamaica. As a human development agency, for more than three decades, we have impacted every major industry and community in Jamaica, with an expanded mandate since 2016 to encourage and facilitate volunteerism, mentorship, and adult literacy.

HEART exists to build and sustain a globally competitive Jamaican labour force, responsive to the demands and complexities of the modern workplace. We focus on practical, competency-based training that empowers trainees to transition seamlessly into real work.

VISION

A skilled, empowered, transformed citizenry for service, nation-building, and global impact.

MISSION

To support holistic development through Technical Vocational Education and Training, lifelong learning, and national service, empowering individuals to realize their full potential and contribute to nation-building.

Core Values

In executing our mandate, we ascribe to the core values of:

• Respect

• Care

• Relevance

• Teamwork

• Integrity

• Quality

• Accountability

• Customer Focus