Medical Representative – Team Lead (Smith Rob)

The Medical Representative – Team Lead is responsible for coaching a team of Medical Representatives assigned on effective detailing at the trade level.

JOB SUMMARY

The Medical Representative – Team Lead is responsible for coaching a team of Medical Representatives assigned on effective detailing at the trade level.  This includes but is not limited to accompanying Representatives on calls to ensure a quality call rate.  The incumbent is also responsible for ensuring that the quality and consistency of service is maintained; attaining or surpassing monthly business targets; maintaining and expanding relationships with existing customers and creating new and innovative branding opportunities.

JOB DUTIES

• Visits Key Account Customers and establishes relationships with them.
• Schedules and executes accompanied visits with medical representatives to support presentation and selling the assigned range of Company products and services according to the promotional guide.
• Identifies and resolves client concerns related to the products or services of the Company in a timely manner, preparing reports, developing solutions and making recommendations to management to maintain positive customer relationships.
• Supports the Business Unit in developing and executing market access programmes including shaping strategy and tactics to effect the successful inclusion of target brands to hospital/institution and national formularies.
• Develops and effectively rolls-out market access tools, through collaboration with the respective Suppliers, to ensure successful execution.
• Ensures segmentation exercise is conducted on customer database by medical representatives as required by the Company, utilising available in house data as well as through appropriate market inquiries.
• Works with medical representatives to ensure preparations of action plans and route/plans/schedules on a weekly basis to identify specific targets; to project the number of contacts to be made on a daily basis and to outline any required promotional activities.
• Reviews all promotional proposals submitted by team members and ensures that such documents meet the expectations of the specified supplier.
• Supports organisation of conferences and seminars for healthcare professionals as aligned with Company marketing strategy and with the expressed approval of the relevant Supplier.
• Supports the company in planning, executing and monitoring special events, for customers and related organisations.
• Leads, supports, guides, coaches and supervises team members and/or groups of team members as required.
• Assists with monitoring and enforcing the accountability of team members in line with key business expectations and metrics.
• Prepares reports on the performance of team members and/or groups of team members as required.

 Qualifications & Experience:

• Bachelor’s degree, preferably in a Natural Science or Health Sciences.
• Minimum of five (5) years’ experience in the Pharmaceutical Sales Industry.
• At least three (3) years’ experience supervising others in a similar industry

Knowledge/Skills/Abilities:

• General understanding of the evolving local public formulary/tender process.
• Ability to coach and develop others.
• Excellent customer service skills.
• Excellent selling skills.
• Excellent interpersonal skills.
• Excellent communication skills (verbal and written).
• Influential and persuasive disposition.
• Good organizational skills.
• Good analytical and planning skills
• Strong negotiation skills.
• Ability to work independently.
• Professional and courteous disposition.
• Strong teamwork and networking skills
• Sound business etiquette.
• Proficient in the use of computers and Microsoft Office Tools.