Medical Receptionist

Busy Internal Medicine Practice seeking a temporary Medical Receptionist with strong organizational, time management and interpersonal skills, computer literate, adaptable to new situations and a strong commitment to excellence in client care.

Medical Receptionist

Location: Collaborative Care Internal Medicine, New Kingston

Duration:  Full-time

Hours 8 am to 5 pm Monday - Friday

We are seeking a Medical Receptionist to join our healthcare team and provide essential administrative support in a fast-paced medical environment. As a  Medical Receptionist, you will be the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. In addition to receptionist duties, this role will also involve management of medical records, assisting with clinical procedures, patient education and support, monitoring/managing inventory, ordering and stocking of clinical supplies, and contributing to general facility oversight.

Key Responsibilities:

1. Greet Patients and Visitors:
• Warmly welcome patients and visitors upon arrival.
• Provide clear directions and assistance as needed.
2. Appointment Scheduling:
• Schedule and confirm patient appointments, utilizing electronic scheduling systems.
• Assist patients in rescheduling and cancelling appointments when necessary.
• Manage individual practitioners’ schedules, coordinate with practitioners and provide reminders as needed
3. Registration and Check-in:
• Collect and verify patient information and insurance details.
• Maintain patient records and ensure data accuracy.
4. Communication:
• Answer incoming phone calls and address inquiries or direct calls
• Respond to email and in-person inquiries professionally and promptly.
5. Payment Processing:
• Collect and process co-pays, fees, and payments from patients.
• Maintain accurate financial records and reconcile daily transactions.
6. Assist with Clinical Procedures:
• Prepare examination rooms and ensure they are well-stocked and sanitised.
• Provide support to healthcare providers during clinical procedures.
7. Ensure Efficient Patient Flow:
• Monitor patient flow and adjust schedules or communicate with clients as needed to minimize client wait times and ensure a smooth and efficient patient experience.
8. Patient Education and Support:
• Offer basic patient education and support on prescribed treatments, testing and follow-up instructions.
9. Convey Messages and Address Client Needs:
• Act as a liaison between patients and medical practitioners, conveying messages and facilitating client needs, including prescription refills, medical records requests, and scheduling or coordinating external tests, referrals or treatments.
10. Inventory Management:
• Monitor and manage clinical supplies inventory.
• Place orders for necessary supplies and ensure timely restocking.
11. General Facility Oversight:
• Contribute to the overall upkeep and cleanliness of the facility.
• Assist with safety and security protocols.
12. Efficient Mail and Delivery Management:
• Manage incoming and outgoing mail, packages, and deliveries, including logging, prompt distribution and coordination with relevant personnel.
13. Medical Records Management:
• Prepare and organize patient files, ensuring proper documentation and filing of medical records, images, and reports.
• Upload images and reports into the electronic health records system, maintaining data accuracy and accessibility.

Qualifications:

• High school diploma or equivalent; some college coursework is a plus.
• Certification in medical reception, customer service, or administration (CPS/CAP) is preferred.
• Previous experience as a medical receptionist or in a similar administrative role is preferred and highly valued.
• Proficient computer skills, including experience with electronic health records (EHR) and scheduling software as well as electronic communication tools.
• Basic bookkeeping skills including petty cash management and use of point-of-sale applications, are an asset
• Strong interpersonal and communication skills, with an emphasis on empathy and professionalism.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy in data entry.
• Knowledge of medical terminology and/or coding is a plus.
• Proficiency with technical tools, including point-of-sale applications and electronic medical records (EMR).
• Nursing qualifications would be an asset and provide a unique advantage in this role.
• Ability to adhere to established policies and procedures to maintain the highest standards of patient care and compliance.
• Flexibility – ability to adapt to changing situations, eg accommodate patient flow and other clinic needs.
• Ability to stay late (1 – 2 hours) to provide practitioner support with patients when required

If you possess the required qualifications, including relevant certifications and previous experience in medical reception or administration, and are interested in the opportunity for long-term employment, we encourage you to apply for this Medical receptionist role.

To apply, please submit your resume and a cover letter detailing your relevant experience and availability.

Collaborative Care Internal Medicine is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.