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Perform detailed investigations in instances of fraudulent activity, ensuring that all possible measures are pursued to apprehend fraudulent perpetrators and protect NCB’s reputation, with the assistance of relevant law enforcement offices.
Core Functions
Perform detailed investigations in instances of fraudulent activity, ensuring that all possible measures are pursued to apprehend fraudulent perpetrators and protect NCB’s reputation, with the assistance of relevant law enforcement offices.
Recommend changes to policies and systems based on information gleaned from ongoing reviews/investigations.
Analyse all new system enhancements and Business Product initiatives to ensure comprehensive risk mitigation and controls exists prior to implementation in the production environment.
Ensure that the Card System User Audit Process is managed effectively thus minimizing unauthorized use of the various card operations systems.
Ensure that the Authorization and Deposit Monitoring Tools (VISA – RIS, MasterCard – MVM, AVM, etc., NCB – DSS) are efficiently utilized to identify unusual / suspicious credit card transactions for further risk assessment.
Prepare and present Fraud Awareness Training sessions for merchants and NCB Staff members, ensuring that adequate information is articulated to equip merchants and Bank staff with the tools to combat fraudulent activity.
Qualifications & Experience
Bachelor’s Degree in Finance, Accounting, Computer Science, Business Administration or equivalent qualifications.
Minimum of five (5) years’ working experience with specific exposure to fraud prevention and investigation.
Expertise in core banking, capital markets, and card applications, including Visa and MasterCard systems, fraud rules creation, and interaction with authorities, complemented by strong communication, analytical, investigative, and program management skills, as well as the ability to build cross-functional relationships.
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Manager- Fraud Prevention and Detection
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