MB Roadside Assistance Specialist (Montego Bay Onsite Position) 507 hrly salary

Roadside Assistance Gamechangers Needed! The Concentrix family is growing, and we want YOU to be part of our NEW campaign.........

Concentrix is a BIG DEAL!!

Join our exciting team of exciting Game Changers!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

All CNX Gamechangers Benefit From:

• Competitive salary.
• Health and Life Insurance Premium.
• Transportation service.
• Marriage & paternity leave.
• Weekly lunch subsidy.
• Onsite nurse.
• Paid referral program.
• Feminine Benefits.
• Employee Assistance Program.
• Career development & growth opportunities.
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties.
• Wide list of reward and recognition programs.

Job Requirements:

 Strong positive customer service orientated.  

• Excellent computer navigation skills.
• Excellent listening skills with the ability to acknowledge customer issues.   
• Ability to multitask (i.e., speaking, listening, entering, and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer).  
• Ability to comprehend information quickly and educate customers with clear and concise delivery.   
• Strong oral and written communication skills. (Fluency, Inflection, Coherence).   
• Great attitude and passion to assist customers.  
• Strong work ethic (i.e., good attendance, team player, passionate about meeting performance expectations).  
• Ability to demonstrate patience in all customer contact situations.  
• Adapts well to constant change.  
• Capable to work in a structured work environment including adhering to scheduled breaks/lunch times.
• Flexibility/adaptability.  
• Maximize opportunity to build rapport with the customer. 
• Basic to moderate computer skills. 
• Strong problem solvingskills. 
• Empathy awareness. 
• Able to show empathy while acting with urgency. 
• Show acknowledgment. 

We require that you have:

• Minimum High School Diploma and related work experience.
• Minimum 6 months to 1-year experience (not limited to BPO).
• Excellent verbal and written communication skills.
• Good customer focus and adaptability to different personality types.
• Great problem-solving skills.
• Great listening and conversational skills.
• Detail Orientated..
• Flexibility to work any shift within a 24-hour period, including day and/or night hours & weekends including holidays. 
• Valid Government ID, NIS, T.R.N
• Ability to type a minimum of 25 wpm with 90% accuracy.
• Basic computer navigation skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint, 
• Ability to work with difficult customers in difficult situations,
• Solid customer service attitude, self-motivation, and critical-thinking ability,
• Comfortable working independently or in a team,
• Ability to maintain confidential information,
• Empathetic Skills,
• Strong time management and organizational skills,

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different...