Loss Control Officer

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Risk Management and Surveillance:

• Conduct thorough evaluations of operational processes to identify potential risks and vulnerabilities.
• Monitor surveillance cameras to detect suspicious activities.
• Conduct regular floor patrols to deter theft and ensure the safety of the premises.
• Observe and report any unusual behavior or activities that may lead to loss or damage.
• Assist in developing and implementing strategies to minimize loss and improve security.
• Participate in audits and inventory checks to ensure accurate stock levels.

Theft Prevention and Apprehension:

• Identify potential employees involved in activities that may result in financial loss.
• Conduct discreet investigations into theft, fraud, and policy violations.
• Apprehend shoplifters or violators in accordance with company policy and local laws.

Policy Enforcement:

• Ensure compliance with company policies and procedures.
• Educate employees on loss prevention techniques and company policies.

Incident Reporting and Documentation:

• Prepare detailed reports on thefts, incidents, and suspicious activities.
• Maintain accurate records of all investigations and loss prevention activities.
• Collaborate with law enforcement when necessary to resolve incidents.

•        Conduct risk assessments to identify any possible vulnerabilities.

•      Assist in implementing mitigation strategies.

Customer Service:

• Assist customers with inquiries and provide a visible security presence.
• Handle any customer incidents with professionalism and care.

Training and Development:

• Train all employees on loss prevention procedures and security protocols.
• Stay updated on industry trends, security technology, and best practices
• All responsibilities and accountabilities must be executed in accordance with the company’s Customer Service Management System (CSMS), Quality Health and Safety Environment (QHSE) and Business Continuity Management System (BCMS) policies and practices.

KNOWLEDGE & SKILLS

Requirements

• Relevant technical and/or operational knowledge and skills; and an understanding of financial, warehousing and facilities management systems.
• Exceptional communication and interpersonal skills
• Analytical and organizational skills. 
• Leadership skills.
• Ability to work in a dynamic and challenging environment with minimum supervision.
• Strong achievement focus i.e. high energy levels and commitment to end results
• Logical thinker, strong analysis, problem assessment and resolution oriented
• Self-starter with lots of initiative
• Good team player
• Ability to work under pressure

Qualifications & Experience

• Relevant academic qualifications in Security Management or related field  
• Five 5-7 years’ experience in similar environment/industry
• Financial acumen will be considered and asset

Computer Skills

• Microsoft Office Suite
• SXE and WMS