Logistics Coordinator

Logistics Coordinator

Primary Responsibilities:

• To create truck loads for delivery to customers whilst meeting requested dates and timeframes.
• To key/transfer information from COSACS into the logistics app and to ensure accuracy of same.
• To interact with truck drivers to ensure that any special requirements for customers are taken into consideration to create a logical delivery route that is effective and efficient.
• To monitor the logistics app during the day in order to immediately action any failed deliveries that may be rectified so as to limit inconvenience to customers.
• To advise customers of out-of-stock situations and time delays.
• Liaise with picking clerk on optimum routing and time frames.
• Liaise with picking clerk and other warehouse clerks to facilitate smooth process with regards to exchanges and reselections.
• To follow the process for any deliveries not actionable during the day by placing them in exception with reasons.
• To produce and analyze route activity reports with a view to improving performance.
• To follow up with a predetermined random number of calls each day to gauge customer satisfaction.
• Perform any other reasonable and related duties as delegated from time to time by Management.

 Knowledge, Skills and Competencies Required:

• Strong analytical and decision-making skills
• Excellent customer service and communication skills
• Knowledge of Microsoft Office including excellent Excel skills.
•  Self-motivated team player who has ability to work without close supervision
• Ability to lead teams effectively
• Excellent interpersonal skills particularly tact and patience
• Displays persistence and commitment
• Goal oriented and copes well under pressure

 Education and Experience Required:

• Degree or Diploma in Supervisory Management or related area.
• 2 – 3 years’ experience in logistics management or coordination