Loans Processing Officer – Team Credit

While we appreciate all applicants, only applications received via Sagicor's career portal https://career4.successfactors.com/career?company=sagicorfinP2 will be considered.

"Looking for a diverse and rewarding career? If you're looking to grow your career within a stable and growing financial services company, then Sagicor may be right for you!"

Sagicor Bank Jamaica Limited is seeking a suitable candidate to join our Strategic Business Development team in the capacity of:

Loans Processing Officer – Team Credit

Assist the Strategic Business Development Unit with delivering a high standard of professional service, including value-added after-sales service, to ensure client satisfaction.

Manage transactions and queries and ensure they are completed in a timely manner and in keeping with the bank’s service standards.

Assist management with activities that can deepen internal client loyalty and goodwill, as well as actively cross-sell the Group’s products and services to team members.

Location: Kingston

As a Loans Processing Officer – Team Credit, you will:

• Provide superior service to all personal clients, consistent with Sagicor's Client Service Standards at every point of contact:
  • Take ownership and accountability of clients’ problems at first point of contact.
  • Escalate concerns and make referrals to Branch Manager or Assistant Branch Manager when appropriate.
• Prepare loan files after loan disbursement.
• Submit loan files to Credit Quality for audit.
• Assist with the preparation of security documentation.
• Follow up with outstanding collateral and update client’s files.
• Update clients Know Your Customer (KYC) information.
• Follow up with delinquent loans.
• Pull loan files for Personal Bankers.
• File loan files and maintain proper credit filing system.
• Assist with the clearing of overdrawn accounts.
• Assist with the pre assessment of proposed loan clients.
• Assist with loan queries received through email, call centre and web queries.
• Request collateral release from disbursement unit.
• Prepare disbursement letters.
• Provide proper disclosure of terms and fees to clients.
• Post Manual Loan payments and other loan and fees entries.
• Prepare entries for posting of loan transactions.
• Represent the Bank at sales events as required.
• Market and sale of Banks products and services.
• Assist with the locking up of tellers.
• Perform other job-related duties assigned from time to time.

What do you need?

• Bachelor’s Degree in Banking & Finance, Business Administration, or a related discipline from a recognized tertiary institution.
• Experience in the area of credit or collateral securities in a financial institution would be an asset.
• Experience in customer service.
• Knowledge of the Bank’s Credit policies and procedures.
• Knowledge of Microsoft Office Suite.
• High degree of accuracy and detail orientation.
• Strong organizational skills.
• Knowledge of Proceeds of Crime Act (POCA).
• Moderate selling, negotiating and customer service skills.
• High degree of confidentiality.
• Excellent communication skills.
• Excellent interpersonal skills.

If this role is of interest to you, kindly submit an application via Sagicor's career portal no later than October 18, 2024.

While we appreciate all applications, only shortlisted candidates will be contacted.