KEY ACCOUNT MANAGER

The candidate is responsible for demand and revenue generation through a strong understanding of the needs of business partners and key accounts.

ROLE SUMMARY 

The Key Account Manager is responsible for business management based on the understanding of the needs of key accounts, and the ability to serve and connect customers at that account level to meet the agreed business objectives, concentrated and focused predominantly on contracting and tendering to positively impact the different business units (Collective Impact) through the different sales channels, applying the management and management of the internal and external network to discover unmet needs, enabling those networks and alliances necessary in specific promotional meetings and aligned with the needs of the Business Units.

KEY ROLE RESPONSIBILITIES:

• Identify Customers, including decision makers / Promote connections and networks of influence.
• Connect and communicate multiple insights from different stakeholders to develop a key account action plan.
• Disseminate information through multi and omnichannel communication to the customer's target group through their preferred channel.
• Ensure customer service, generating interactions through both in-person and virtual contacts.
• Resolves complex account issues/institutional challenges related to invoicing and product procurement with stakeholders.
• Analyze current contracts, identify opportunities, and execute contracts with customers.
• Respond to customer requests, connecting with cross-functional teams to provide answers and input.
• Organizes meetings to support communication and education programs related to our disease areas.
• Brings clients together to progress in areas of mutual interest related to our therapy areas (e.g., to establish and optimize cross-sectoral and cross-specialty referral structures).

QUALIFICATIONS & EXPERIENCE:

• Bachelor's Degree in Pharmacy, related discipline or Business Administration.
• Minimum 5 years of experience in the pharmaceutical industry.
• Minimum 5 years of experience preferably in Sales, KAM, Commercial, Marketing or similar roles.
• Advanced English preferably.
•   

Organizational Relations

• Sales & Commercial (HRs, HSPs, SHPs)
• CBLs
• Digital
• Transformation
• H&V
• Finance
• Legal
• Compliance

Reports to:

• SM

SKILLS:

Techniques:

• Knowledge of the Pharmaceutical Market and Commercial Management.
• Knowledge of Private and Institutional Market Management.
• Key Account Management.
• Ability in Business Analysis and Financial Management.
• Strategic Thinking.

Behaviour:

• Effective Communication and Conflict Resolution.
• Negotiation Skill.
• Decision-making skills.
• High level of integrity, transparency and fairness.
• Ability to handle multiple demands around the organization.

•   

Work Location Assignment: Flexible