CHAT AND VOICE. Fast typists needed for Customer Service- Kingston (480 hrly base salary) (USD 150 sign -on bonus)

Here at Concentrix, we are offering you an opportunity to build your career with the World's leading Elite Coffee Brand. Become a Premium Coffee Specialist!! Offering Awesome Customer Service to our Clients!

  Be a part of the winning team!! Get hired today!!

Come join our Dynamic Concentrix family, as we want you to be a part of our constant growing organization.

All CNX team members benefit from:

• Competitive salary.
• Health and Life Insurance Premium.
• Transportation service.
• Marriage & paternity leave
• Weekly lunch subsidy (After the Probationary Period has Ended) 
• CNX onsite nurse.
• Paid referral program.
• Career development & growth opportunities
• Employee engagement activities: Competitions, tournaments, special theme days, staff & birthday parties.
• Wide list of reward and recognition programs.

Job Requirements:

• Managing high call and chat volume
• Ability to type a minimum of 45 wpm with 90% accuracy
• Thinking out-of-the-box for solutions and provide options to the customer whilst keeping the integrity of policies and values
• Multi-tasking, shifting effectively back and forth between multiple activities, applications and / or sources of information
  • Ability to type a minimum of 40 wpm with 90% accuracy
• Strive to always deliver first call resolution by setting the customers’ expectations
• Check that the customer understands the information given to them and that the customer feels their query is resolved
• Analytically and critically identify the customers real issue and root cause and provide the most appropriate resolution
• Look for opportunities to sell & add value, promoting self-service and enabling our customers to feel confident about our client products and services.

We require that you have:

• Minimum of three (3) CXC/GCE subjects, including English Language or HEART Level-II Certificate in Customer Service.
• City and Guilds Mathematics and English accepted.
• Minimum 6 month 1-year experience in the BPO industry.
• Excellent verbal and written communication skills
• Good customer focus and adaptability to different personality types
• Great problem-solving skills.
• Great listening and conversational skills.
• Detail Orientated.
• MUST have 100% schedule flexibility, 24/7 shift flexibility including Weekends & Public Holidays
• Valid Government ID, NIS, T.R.N

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

We are not a Team; we are a Family. We are different by design. We celebrate being different because it makes us different..