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Service Advisor
Massy Motors Ltd.
- San Juan/Barataria
- Not disclosed
- Permanent full-time
- Updated 07/11/2023
- Human Resource Department
To ensure efficient quality customer service by guaranteeing customers’ needs are accurately assessed, jobs are monitored, customers advised accordingly and that customer requests are met in a professional and courteous manner.
RESPONSIBILITIES:
▪ Schedule Customer Service Appointments.
▪ Receive and check in vehicle on arrivals.
▪ Greet customer in a professional manner.
▪ Accurate write up of customer concerns and required service as per schedule.
▪ Convey estimated cost and obtain approval for repairs.
▪ Monitor job progress by liaising with Workshop Supervisor/Team Lead then provide feedback and updates to customers.
▪ Carry out preparatory assignment including booking and invoicing for delivery of vehicle along with an accurate explanation of all repairs and charges.
▪ Maintaining Brand standards of customer experience & interaction.
▪ Continual training regarding brand updates, features and accessories to better assist customer needs.
▪ Handle customer concerns in a timely and efficient manner.
▪ Carry out follow-up call to customers within brand specified guidelines.
REQUIREMENTS:
▪ A minimum of 5 C.X.C. O’Level passes including Math and English.
▪ At least (3) three years’ experience in a Customer Service role.
▪ Must be proficient in the Microsoft Office Suite.
▪ A valid TT Driver’s Permit with a minimum Class III endorsement.
▪ Must be a minimum of 25 years of age.
▪ NSAP training will be an asset.
Person Profile: Solution oriented, effective communicator (verbal and written), interpersonal effectiveness, excellent organizational skills, team player, flexible and resilient.
Ref: SA
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