Customer Service Associate

Customer Service Associate

Location: Point Lisas

Salary:TT$6,000

Industry: Shipping

Employment type: Permanent

• Notifying customers of expected shipments via pre-alerts
• Following up with the shipping lines on a regular basis for estimated arrivals for all imports
• Corresponding with customers via email and telephone on a regular basis regarding information on their shipments
• Preparing and submitting riders to shipping agents upon receipt of their arrival notices
• Preparing invoices on MAGAYA and sending to customers along with their bill of lading and other supporting documents notifying them of the arrival of their shipments
• Entering all Bills of Lading in ASYCUDA
• Preparing a revenue to accounts for each shipment showing the profit on respective shipment
• Confirming arrival of shipment with shipping agent in order to co-ordinate getting delivery documents for customer
• Advising customers of arrival of shipment using MAGAYA and readiness of delivery
• Following up with the various agents for containers which need to be unstuffed and advising customers of same
• Following up with the return of containers to port and invoicing customers where applicable for demurrage
• Receiving payments, preparing receipts and giving customers documents
• Following up with customers on outstanding payment of invoices
• Assisting with the answering of the telephone
• Any additional duties and responsibilities associated with the position