Senior Operations Manager

Senior Operations Manager

This is your opportunity to join the dynamic team at Wisynco and take the next step in your career!

We are inviting passionate, driven, and qualified professionals to submit their applications for the exciting role of Senior Operations Manager. If you are ready to bring your expertise to the table and make a meaningful impact, we encourage you to apply.

PURPOSE OF POSITION:

The Senior Operations Manager - is a senior leadership role responsible for overseeing the outbound warehouse and intra warehouse operations in a dynamic manufacturing and distribution environment. The role is critical in ensuring efficient handling, storage, and movement of millions of cases of consumer goods. This position plays a pivotal role in supporting the company's logistics and distribution strategies, with a focus on improving operational effectiveness, driving best practice implementation and contributing to the growth of the business.

KEY RESPONSIBILITIES:

• Provide strategic leadership and direction for the outbound warehouse and intra warehouse operations, aligning with the overall business objectives and logistics strategies.
• Lead and mentor a team of direct reports who manage a diverse workforce including over 400 full-time employees and third-party contract workers.
• Manage daily operations, ensuring seamless movement of goods through the outbound and intra warehouse, optimizing processes, and maintaining high efficiency levels.
• Lead the digital transformation for the Advanced WMS (d365) as the Subject Matter Expert (SME)
• Collaborate with executive leaders to implement best practices and drive organizational transformation in the area, focusing on continuous improvement initiatives.
• Develop and implement operational strategies to handle both imported and locally manufactured goods, ensuring timely and accurate processing.
• Oversee a range of roles including supervisors, data entry clerks, warehouse attendants, forklift and pallet truck drivers, ensuring optimal staffing and performance.
• Partner with cross-functional teams including production, quality assurance, and outbound distribution to optimize the end-to-end supply chain.
• Monitor and manage key performance indicators (KPIs) related to warehouse efficiency, accuracy, productivity and compliance with safety and regulatory standards.
• Drive and execute transformative change initiatives within the outbound and intra warehouse operations, fostering a culture of innovation, adaptability, and continuous improvement to enhance operational efficiency and business competitiveness.
• Lead the strategic development of a skilled and empowered workforce within the outbound and intra warehouse operations, including talent assessment, individual growth plans, and robust succession planning to ensure seamless continuity and sustained operational excellence.
• Provide thought partnership and managerial support to the Head of Operations, contributing to strategic decision-making and resource planning.

Required Qualification, Experience, Knowledge and Skills:

• Bachelor’s degree in Management Studies, Logistics and Supply Chain Management or a related discipline supplemented by specialized training in Warehouse / Inventory Management
• Five (5) years similar or related working experience, with at least two (2) years in a senior capacity
• Proven experience in senior warehouse management roles within the FMCG sector, with expertise in outbound and intra warehouse operations.
• Strong leadership skills with a track record of managing large teams, including direct reports and contract workers.
• In-depth knowledge of logistics and distribution best practices, coupled with the ability to drive organizational transformation.
• Excellent problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
• Strong communication and interpersonal skills, able to collaborate across departments and influence key stakeholders.
• Experience with warehouse management systems (WMS) and familiarity with warehouse automation technologies.
• Solid understanding of safety regulations and compliance within a warehouse environment.
• Knowledge of ISO standards