Associate Director of Quality

e are currently hiring an Associate Director of Quality. This role assures the smooth set up and performance of quality functions at a multi Geo level to meet business needs as well as internal and certification requirements.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. Our company optimizes the entire member/patient experience through service offerings for clinical operations, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. The Sagility team has more than 30,000 employees across 5 countries and revenues of over $500 million.

If you seek an opportunity to work with top clients around the world and be part of an enriching and nurturing work environment, check out this career opportunity with the Sagility Team!

We are currently hiring an Associate Director of Quality.  This role assures the smooth set up and performance of quality functions at a multi Geo level to meet business needs as well as internal and certification requirements.

Key Responsibilities:

• Involves designing functional level policies and procedures and driving standardization of processes across geos.
• Lead / Manage / Mentor 4-6 Quality Managers across multiple clients
• Ensure calibrations and other activities are well deployed for all clients.
• Ensure the quality findings are shared and tracked for all clients.
• Own the quality function and deliverables and present the findings, analysis, and insights to clients as required.
• Assist Continual Improvement Program Management Office in maintaining repository of projects, status, tracking, etc.
• Assist and facilitate critical improvement projects in Operations with Project Leaders.
• Responsible for developing process improvement strategy for the clients, and its planning and execution.
• Facilitate the sharing of best practices from within and outside the organization and implement them and drive performance benchmarking.
• Manage strategic Lean / Six Sigma and other projects.
• Identify process Reengineering opportunities in the business processes & drive high Business Impact projects.
• Should conduct periodic meetings with AMs, managers and other leaders across functions.
• Lead and conduct quality related reviews/meetings with Clients and  senior executives into he company

Education, Experience, and Skills:

• Bachelor’s degree preferred.
• ISO certification knowledge
• 10 plus years of relevant experience
• 6 years of experience in a supervisor role including support quality across multiple programs for at least 3 years.
• Excellent Team management and leadership skills
• Should have excellent in analytical and observation skills
• Should posses Change management & Facilitation Skills
• Strong in Problem Solving skills
• Organizational skills in designing and development of course curriculum.
• Excellent communication / interpersonal skills
• Should have sound knowledge of quality concepts and tools
• Excellent presentation skills and sound client interaction experience.
• Six Sigma certification a plus.

Join our team, we look forward to talking with you!