Health Insurance - Customer Service Rep

Description Reporting to the Manager, Claims & Customer Service, this role will address inquiries, questions, and concerns related to health insurance.

Description

Reporting to the Manager, Claims & Customer Service, this role will address inquiries, questions, and concerns related to health insurance.

The role involves receiving and responding to member, broker, and provider communications, providing timely information, and assisting with claims processing.

What you'll do

• Handle customer inquiries from members, brokers, and providers.
• Process requests following department policies.
• Investigate and address customer concerns.
• Collaborate with other departments to gather information.
• Provide feedback to customers and report service issues.
• Assist with special projects and policy revisions.
• Attend meetings and training sessions as required.

What you'll bring

• 3+ years of health insurance industry experience.
• Knowledge of CPT/CDT/ICD coding.
• Familiarity with healthcare billing and claims.
• Strong problem-solving skills and confidentiality management.
• Clear verbal and written communication.
• Proficiency in Word, Excel, and computer skills.

To apply, please send across your resume to Niamh |

Only Caymanian candidates or this with Caymanian rights to work will be shortlisted.