Showroom Manager, Standards Distributors

The Showroom Manager is responsible for the day-to-day management of the Showroom’s operations in accordance with overall Company policy.

Job Summary:

• The Showroom Manager is responsible for the day-to-day management of the Showroom’s operations in accordance with overall Company policy.

Job Description:

• Plan, organize, direct and control the activities of Staff inclusive of performance management and handling disciplinary matters in accordance with Company policy.
• Ensure that staff is equipped with the knowledge and know how to service customers professionally by providing routine training and arranging for specific product training.
• Ensure weekly huddles are maintained to keep staff abreast of all current promotions or any other relevant information provided by the Company.
• Control stock levels and cyclical stocktaking to avoid stock loss, out of stock and over stock, ensure adherence to stock management processes to safeguard the assets of the Company.
• Receive and deliver goods in accordance with Company and Group policies.
• Ensure all goods that leave the Showroom are checked for customer signatures, serial numbers, quantity, colour, description, SDL item code, ID# and vehicle # where applicable. If the product is being sent to another Showroom, the item must be checked against the Goods Order Form. 
• Ensure that the Showroom and stockroom is kept in a clean and tidy condition and that merchandise are tagged in accordance with approved price lists, and properly accounted for;
• Ensure Showroom is prepared for stock checks; assist with monthly stock counts and report on variances noted within allotted time. Conduct periodic stock checks;
• Develop, implement, and monitor sales plan to drive sales and to maximize store profitability.
• Drive sales of products, services, and credit by assigning goals to store teams to ensure achievement of established targets.
• Check daily cash receipts and manage all cash controls.
• Ensure all Hire Purchase contracts are vetted and are found to be correct before submission to Hire Purchase Manager.
• Ensure that customers are greeted in a timely manner and receive a high level of service in accordance with the Customer Care Handbook. 
• Ensure all service complaints are received and inputted via the Service Module with follow ups being conducted as necessary.
• Ensure security of premises, product, personnel and other assets at all times. 
• Perform all duties in conformance with appropriate health, safety, security and environmental and SDL’s policies and procedures.
• Comply with Group’s processes and policies as set out and stated in ANSA McAL Blue Book.
• Perform other related duties as may be required by Management.

Education and Experience Requirements:

• Bachelor’s Degree in Business Management/Administration, Marketing or a related field
• Training in Leadership/Supervisory Management would be considered an asset
• A minimum of three (3) years of proven sales experience, preferably in the retail environment
• A minimum of two (2) years’ experience in a managerial capacity
• Proficient in MS Office, including Word, Excel, PowerPoint, and Outlook.
• Excellent written and verbal communication skills
• Excellent organisational and interpersonal skills
• Excellent coaching and mentoring skills
• Customer Service
• ERP Systems
• Scheduling
• Assesses team performance against goals to identify areas for improvement.
• Uses positive motivational approaches, tailored to diverse individuals and groups, to help staff improve performance, maximize results, and minimize risk.
• Communicates high expectations for self and others, creating an environment where people consistently push beyond expectation.
• Deploys all available resources to maximize both organization return-on-investment and customers’ desired financial results.
• Should possess Product and Technical Knowledge.