General Manager - Store Operations

General Manager - Store Operations

A pharmacy with multiple locations islandwide is inviting suitably qualified persons to apply for the role of General Manager - Store Operations

POSITION PURPOSE: 

Oversee the day-to-day store operations across all locations to improve efficiency. Facilitate and maintain dialogue between store managers, corporate managers and directors.Through continuing consultations between directors and managers: 

1. Develop strategic company goals and growth objectives 

2. Evaluate and improve systems and processes 

3. Align general store operations with the company's strategic goals and objectives 

4. Implement and monitor the execution of these goals, objectives, and systematic improvements.

5. Facilitate the development of store managers to enable more efficient and timely execution and implementation. 

6. Align company strategic goals and objectives with general store operations. 

ESSENTIAL FUNCTIONS: 

The following are specific responsibilities and contributions critical to the successful performance of the position:

The individual in this function should be very flexible with the ability to work on weekends and public holidays if needed. This position will require traveling to all store locations once per month. 

Store Operations 

● Ensure each location is properly run and managed 

● Ensure all managers and team members are complying with company policies and procedures

● Ensure clear and comprehensive store operation structures understood by all levels

● Ensure industry-leading customer service 

● Prepare monthly reports on store operations to include departmental analysis for all locations

● Collaborate with store managers on their issues and concerns to make improvements and remedy deficits

● Review and make recommendations to improve overall and departmental performance

● Proactively analyze and evaluate store operations to improve internal processes and systems

● Develop and implement SOP’s to ensure the efficiency of our store operations. 

Corporate Level 

● Make suggestions for improving company-wide policies and procedures 

● Promote an organizational culture where staff members are motivated and happy

● Create and chart clear vision, mission and customer service statements 

● Create a store managers' succession template 

● Strengthen linkages and co-operation between store-level operations and corporate level objectives in all areas: accounting, inventory, human resources, dispensary, marketing, website, IT 

● Create measurable metrics in all relevant areas and use them for consistent evaluation of objectives

Human Resources 

● Ensure optimum communication and collaboration with HR at all levels and across all functional areas

● Create clear and succinct job descriptions for every manager and employee 

● Achieve and maintain maximum employee satisfaction 

● Evaluate and improve company-wide performance management systems 

● Appraise and measure manager and staff performance systematically across all functional areas ● Conduct regular staff satisfaction surveys and act on the findings 

● Improved collaboration to create appropriate staff engagement programs that improve general morale and facilitate greater acceptance of policies and procedures 

SUPPORTIVE FUNCTIONS: 

● In addition to performance of the essential functions above, this position may be required to perform a combination of other supportive functions, to be solely determined by the supervisor based upon the particular requirements of the company 

Other: 

● In order to properly service our clients, you may be required to work outside of our scheduled business hours. 

● Timely execution of duties in keeping with a pre-arranged schedule. 

● Care and diligence in protecting the organization’s assets 

QUALIFICATION STANDARDS 

Working Environment / Physical Activities: 

● Prolonged periods of sitting at a desk and working on a computer. 

● Work is normally performed in both an interior/office or external work environment.

● This position may require persons to do manual lifting of items up to 70lbs 

EXPERIENCE; EDUCATION OR CERTIFICATION 

● Bachelor’s Degree in Business Administration, Operations Management, Retail Management (optional)

● At least five (5) years’ experience at a managerial level in a similar position. 

● Supervisory Training & Certificate - An asset 

● Excellent computer skills (MS Office & Google Docs etc.) 

● Proficient in or knowledge of the relevant software in support of this role 

● Previous retail industry experience would be an asset. 

● Must own and operate a reliable motor vehicle 

SKILLS AND KNOWLEDGE 

● Great interpersonal and verbal communication skills 

● Sound knowledge of accounting principles, standards, and regulations 

● Experience in working with accounting software and other relevant computer applications

● Superior data management and data analysis skill 

● Strong time management and organizational skills 

● Detail-oriented with a passion for accuracy 

● Self-motivated and result-oriented approach to work 

● Ability to multi-task and deliver against competing priorities 

● Ability to operate autonomously and demonstrate initiative in problem solving, decision making and proactive approach to job

Personal Characteristics 

● Excellent interpersonal and team skills, extremely collegial 

● Dependable and trustworthy. 

● Outstanding communications skills, written and oral 

● Demonstrates flexibility 

● Show enthusiasm with the customer 

● Values diversity of thought, backgrounds and perspectives 

● Ability to multitask while maintaining vigilant attention to detail 

● Integrity/ethics beyond reproach 

● Constantly looking to apply best practices