Credit and Collections Assistant

Company description:

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

                                            DIGICEL ANTIGUA AND BARBUDA

Job Purpose

Ensure the markets in cluster collects on its outstanding balances within the customers’ credit terms and conditions, while supporting the customer experience to ensure the journey is a positive one.

Main Duties and Responsibilities

Reduce and maintain the aged debt

• Ensure all past due balances are followed up on and collected timely.
• Ensure balances over 60 days are actively being monitored and followed up on
• Ensure the company’s credit and collection policies are complied with, such as the dunning process, bad debt, credit notes.
• Oversee the dunning process.
• Assist with the revenue assurance function, by reviewing manual customer invoicing for ICT accounts to ensure.
• Negotiating suitable payment plans
• Ensure payments are accurately applied to customer accounts in a timely manner.
• Recommending accounts for bad debt write-offs
• Engage and refer customer accounts to debt collector, legal where appropriate.

Reporting

• Prepare credit and collections reports such as, collections, aged debt tracker, credit notes, revenue, forecasts and other ad hoc reports.
• Review and assess the bad debt provision adequacy, make recommendations to the Credit Manager as necessary.
• Track and report on debt collection and retention campaigns

Administrative

• Reconcile customer accounts.
• Assist with customer queries.
• Prepare demand letter.
• Review and approve activations, terminations, rebates and credit notes.
• Support company’s retention strategies where relevant to the credit and collections processes
• Review processes, make recommendations for improvements.
• Maintain a Return Cheque Database
• Any other duties that maybe assigned from time to time

Qualifications, Knowledge & Experience:

• Diploma
• The relevant experience working in similar credit and collections roles.
• Proficient in using MS Office and other related computer applications.