Collection Agent

Job Brief: We’re looking for Collection Agents to liaise between company and clients to ensure receivables needs are met. Collection Agents work closely with our customers to help them understand their payment options and to set up payment plans that work for both our company and the customer.

Collection Agent Duties:
•    Oversee all collections
•    Convert delinquent accounts to current customers
•    Requisition customers for all past due accounts
•    Perform collection calls
•    Handle discrepancies in account records
•    Research additional collection methods
•    Excellent communication and organization skills
•    Excellent time management and problem-solving skills
•    Previous collections experience is desirable but not required
Collection Agent Responsibilities:
•    Reconcile delinquent accounts for release or recovery
•    Complete all call script and account analysis documents, including proper identification of account, amount of debt, and collection action
•    Conduct all follow-up calls, emails, and letters
•    Establish and maintain proper contact and referral relationships with vendors, attorneys, and creditors
•    Establish and maintain effective relationships with customers
•    Resolve disputes
•    Follow all company policies and procedures
Requirements And Skills:
•    2+ years’ credit analysis experience
•    Strong analytical, problem-solving, and organizational skills
•    Strong knowledge of computer software use and Microsoft office suite.
•    Ability to write structured credit reports using proper credit terminology