Customer Service Representative

The incumbent will be required to process orders and provide information on our products and services. To manage and communicate complaints to ensure the effective accomplishment of the department’s objectives.

VACANCY

Bryden pi Ltd, one of the leading channel-focused distributors of Consumer, Health and Personal Care products in Trinidad and Tobago is on the lookout for the ideal candidate to join our unique family in the position of CUSTOMER SERVICE REPRESENTATIVE within our Pharmaceutical Division.
 
If you are interested in joining an organization where, “We are happy people, committed to enhancing lives with a spirit to serve and exceed expectations”, then we look forward to receiving your application. 

Key Responsibilities:

• Develop and maintain a thorough understanding of all the products supplied by Bryden pi Ltd. and provide information on the full range of products to customers.
• Provide sales support to Managers of the Department.
• Perform the liaison function between the Sales Representatives, and internal departments (Credit/ Warehousing) regarding delinquent accounts but not limited to.
• Confer with customers by telephone to provide information about products or services, take or enter orders, open accounts, or obtain details of complaints.
• Liaise with the Quality Assurance Officer on all customer complaints to ensure the effective handling, resolution and recording of the complaint.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Process telephone orders for the Division.
• Prepare orders, billings and other accounting documents as required.
• Performs other duties that may be required to enhance the operations of the Company.

Education and experience:

• A minimum of five (5) CXC passes, including Mathematics and English
• A minimum of two (2) years’ experience in a related field
• Proficient in Microsoft Office applications 

Competencies:

• Good communication and negotiation skills
• Customer-obsessed
• Excellent organizational skills
• Good team player

Our Offer:

• A flexible working environment that allows you to be innovative
• A team that values people.

If this sound like the place for you and you believe you have what it takes to excel, please send your resume.
 
Kindly note that only suitable candidates will be contacted