Dispatch Agent

The Dispatch Agent will be in constant communication with drivers and client to ensure all logistics needs are met.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

DISPATCH AGENT

Job Summary:

The Dispatch Agent will be in constant communication with drivers and client to ensure all logistics needs are met.  

Specific Duties:

• Deliver outstanding carrier and driver experience.
• Use internal resources to gather data and conduct relevant analysis.
• Schedule and assign drivers to various routes.
• Track and monitor the progress of deliveries.
• Ensure compliance with safety regulations and company policies.
• Generate Reports as required.
• Handle administrative tasks related to the dispatch operation.
• Resolve issues and address inquiries from drivers and customers professionally and promptly.
• Perform other duties as assigned.

Skills Required:

• Knowledge of logistics and transportation industry practices is a plus.
• Willing to work under pressure.
• Ability to think fast on your feet during a crisis and respond accordingly with a contingency plan for future.
• Excellent communication skills both written and verbal.
• Ability to interact with customers comfortably and document the requirements.
• Great Multi-tasking skills.

Required Qualifications:

• 3 CSEC subjects including English or Heart Certification in Call Centre Operations.
• ASc. Degree is a plus.
• Working Knowledge of basic MS Office tools like Excel, Word and PowerPoint.
• Project Coordination Expertise preferred.
• Prior Experience with a Dispatching software is a plus.

Required Experience:

• At least 1 year experience in Dispatch Services, Reservations, Sales or Customer Service.

What we offer:

• Paid training
• Free Health Insurance
• Free Life Insurance
• Daily Lunch Allowance
• Paid Holidays
• Educational Assistance
• Career advancement programme
• Shuttle service
• Competitive Salary
• Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

While we appreciate the interest of all applicants, only shortlisted candidates will be contacted.