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Contax 360 BPO Solutions

Dispatch Agent

Contax 360 BPO Solutions

  • Hanover / St. James / Westmoreland
  • Not disclosed
  • Permanent full-time
  • Updated 19/10/2023
  • HR Manager
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The Dispatch Agent will be in constant communication with drivers and client to ensure all logistics needs are met.

Contax360 BPO Solutions, a leading provider of global contact center solutions and a dynamic, focused and upwardly mobile organization; seeks qualified and professional individuals to join our team.

Now hiring for our Montego Bay Office:

 

DISPATCH AGENT

Job Summary:

The Dispatch Agent will be in constant communication with drivers and client to ensure all logistics needs are met.  

Specific Duties:

  • Deliver outstanding carrier and driver experience.
  • Use internal resources to gather data and conduct relevant analysis.
  • Schedule and assign drivers to various routes.
  • Track and monitor the progress of deliveries.
  • Ensure compliance with safety regulations and company policies.
  • Generate Reports as required.
  • Handle administrative tasks related to the dispatch operation.
  • Resolve issues and address inquiries from drivers and customers professionally and promptly.
  • Perform other duties as assigned.

Skills Required:

  • Knowledge of logistics and transportation industry practices is a plus.
  • Willing to work under pressure.
  • Ability to think fast on your feet during a crisis and respond accordingly with a contingency plan for future.
  • Excellent communication skills both written and verbal.
  • Ability to interact with customers comfortably and document the requirements.
  • Great Multi-tasking skills.

Required Qualifications:

  • 3 CSEC subjects including English or Heart Certification in Call Centre Operations.
  • ASc. Degree is a plus.
  • Working Knowledge of basic MS Office tools like Excel, Word and PowerPoint.
  • Project Coordination Expertise preferred.
  • Prior Experience with a Dispatching software is a plus.

Required Experience:

  • At least 1 year experience in Dispatch Services, Reservations, Sales or Customer Service.

What we offer:

  • Paid training
  • Free Health Insurance
  • Free Life Insurance
  • Daily Lunch Allowance
  • Paid Holidays
  • Educational Assistance
  • Career advancement programme
  • Shuttle service
  • Competitive Salary
  • Employee engagement programmes: Staff Parties, Karaoke, Birthday club, Health & Wellness Club etc.

All applicants must have a valid Government issued photo ID, TRN & NIS. Successful candidates must be able to furnish a police record and pass an employment background check.

While we appreciate the interest of all applicants, only shortlisted candidates will be contacted.

Ref: DISAGTC
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Contax 360 BPO Solutions

Contax 360 BPO Solutions

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