Customer Service Representative, Standards Distribution Limited

Job Summary:

The Customer Sales Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs to conduct sales transactions with possible customers.

Job Description: 

• Respond to the needs of customers in an alert, pleasant and courteous manner, providing accurate information about goods and services.
• Greet customers, using scripted greeting and ascertain what each customer wants and/or needs, and assist accordingly.
• Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers and all other aspects of customer service.
• Attend to telephone queries in a polite and professional manner.
• Maintain awareness of all promotions and advertisements and ensure that it is applied correctly to all invoices/transactions.
• Actively build the sale by suggesting complimentary item(s) available for sale.
• Work with customers to build best possible Hire Purchase contracts and payment terms, and to guide customers accordingly to ensure that the likelihood of approval is maximized.
• Actively increase product knowledge and awareness to provide reliable information to customers on product selection.
• Assist with stock counts, and that stock sheets are completed timely and accurately for assigned areas.
• Maintain a clean, attractive, and orderly display of products in assigned areas.
• Assume the responsibilities of relief Cashier as required and execute all related functions.
• Full adherence to the Company’s discount policy in granting discount to customers and applying discount on the system.
• Perform all duties in conformance with appropriate health, safety, security and environmental and SDL’s policies and procedures.

Education and Experience Requirements: 

• Minimum of 3 years’ experience in a similar capacity
• Minimum of 5 CSEC Passes, inclusive of English A and Mathematics
• Equivalent combination of qualifications and experience
• Proficient in Microsoft Excel, Microsoft Word, PowerPoint
• Strong communication (verbal and written) skills
• Strong organizational and interpersonal skills
• Strong negotiation skills
• Strong selling skills
• Ability to analyse and execute in a fast paced and time sensitive environment
• Ability to work with minimum supervision
• Defines ambitious and realistic, personal goals and standards.
• Evaluates personal progress against standards to identify ways to improve.
• Undertakes challenging work to ensure the delivery of optimal results.
• Adjusts actions to meet and exceed expectations.