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Technical Support
Amplia Communications Limited
- San Juan/Barataria / Port-of-Spain
- Not disclosed
- Contract
- Updated 18/10/2023
- Human Resources
Responsible for tracking and reporting alarm installation and repair activities and interfacing with customers, technicians, and other department staff. The job involves updating and maintaining information on computer systems and archives.
JOB SUMMARY
The Technical Support reports to the Supervisor, Security Installation and Repair and is responsible for tracking and reporting alarm installation and repair activities and interfacing with customers, technicians, and other department staff. The job involves updating and maintaining information on computer systems and archives. The job holder must ensure that information on all systems is accurate, up to date and useable.
MAIN RESPONSIBILITIES
- Contact customers to schedule appointments for alarm installation and repair within established Service Level Agreements
- Assign alarm installation contractors and/or repair technicians to installation and/or repair jobs based on both technician and internal resources availability.
- Monitor alarm installations and/or repairs in progress and provide necessary information and feedback to technicians and customers.
- Inform personnel and logistical problems and handle questions and complaints as they arise.
- Record and maintain data related to the day’s work.
- Process and enter customer account information on Ericsson Order Care (EOC), Streamline, Security Information System (SIS), Dice Matrix, Fusion Pro, Redknee, EMS, IMS and shared google documents in accordance with established codes and standards ensuring accuracy and consistency of data.
- Respond to group emails within 48 hours.
- Check completed work for errors, omissions, or duplicate data before submitting the final product.
- Prepare and compile reports as specified by the Security Install and Repair Support Lead and/or Manager.
- Provide a variety of clerical and administrative support as required.
- Deliver on any other special projects and assignment by the business as required.
- Perform any other duties and responsibilities as assigned by the Manager/ Supervisor
REQUIREMENTS
- Minimum of five (5) CXC/GCE O’ Level passes including Mathematics and English Language
- At least two (2) years of industry experience in a similar role with working knowledge of alarm systems installation and troubleshooting
- Working knowledge of Microsoft Office especially Microsoft Word and Excel
- Strong performance orientation
- Excellent organizational and multi-tasking skills with an excellent ability to work under strict deadlines and to adapt to priorities that change often.
- Ability to read, analyze, interpret, and use complex documents and forms.
- Ability to respond effectively to inquiries or complaints from customers.
- Ability to communicate effectively with employees and customers.
- Accurate, alert and pays attention to detail.
- Excellent verbal and written communication skills
- High level of confidentiality, integrity, reliability, and professionalism
- Takes initiative and committed to excellence.
- Thorough, precise, and collaborative
- Good interpersonal skills and superior ability to work well in teams.
- Good problem-solving skills
- Ability to work with minimum supervision.
Ref: Technical Support
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Amplia Communications Limited
- LP 81A El Socorro Extension Road South, El Socorro ,San Juan, Trinidad W.I.
- 1-868-609-2667