Director, Application Delivery Services, Digital & Client Experience

The Director is accountable for all FCIB’s technology assets which support the client experience, digital banking, core banking and cards functions for the enterprise.

About Us

CIBC FirstCaribbean is a major Caribbean bank offering a full range of market-leading financial services in Corporate Banking, Retail Banking, Wealth Management, Credit Cards, Treasury Sales and trading and Investment Banking. We are a large, regionally listed bank in the English and Dutch speaking Caribbean. The bank has over 2,600 staff; 54 branches, 22 banking centres and offices in 15 regional markets.

Technology & Operations

Delivering the systems and technologies to support our clients requires innovation. As professionals we are committed to raising the bar of excellence through the technology we deploy and the processes we support. Every click and swipe, supports the delivery of exceptional client service.

About the Role

The Director, Application Delivery Services, Digital & Client Experience is accountable for all FCIB’s technology assets which support the client experience, digital banking, core banking and cards functions for the enterprise and for the formulation and implementation of applications developed within this portfolio, with a focus on growth, stability and cost effectiveness.

About Success

• Responsible for the efficient and cost-effective operation and recovery of the Bank’s digital and client experience application solutions, following governance, processes and policies that govern application development and promotion to the production environment. Application categories include digital and client experience and agile practice. Responsible for application testing and business analysis, and agile practice management ensuring adherence to established methodology.

• Leads IT application related initiatives ensuring development and implementation that will enable creating and maintaining competitive advantage in a constantly changing marketplace.

• Responsible for directing, managing and delivering large, complex, mission critical, application development projects. Identifies the drivers, strategies and needs of clients' technology operations and leads internal change to support those operations.

About You

• Requires an extensive working knowledge of specialized technical field. Relevant skills and abilities normally acquired through a combination 4 years of education beyond high school, plus computer courses in technical specialty and/or minimum 7 years in a systems field.

• At least 3 years’ experience working in Public Cloud setting.

• Competence in problem resolution and an understanding of the customer impact and business needs.

• Experience building distributed network/Internet services and cloud-based solutions.

• Project experience as a manager or sub-project manager.

• Considerable depth of experience in all aspects of technology including LAN/WAN communications, Internet/Intranet, Client/Server, AS/400.

About the Offer

We use the same innovation and vigour for our benefits and reward package. It is attractively structured and performance bonuses are offered. You will have a challenging, diverse experience with opportunities for professional growth. We value agility, collaboration, integrity, sense of ownership and urgency.