Desktop and Application Support

Desktop and Application Support

Location:                     Chaguanas

Salary:                         TT$10,000

Industry:                     Power Plant

Terms:                         2 month contract

JOB DESCRIPTION

Job Description: Desktop and Application Support

• Serve as the first point of contact for users seeking technical assistance via the Help Desk Ticketing application
• Use a systematic approach to diagnose and resolve technical problems remotely, over the phone and in-person (as needed)
• Escalate technical support issues for additional expertise/consulting
• Track and manage tickets as they progress from open to close in accordance with SLA
• Notify ICT and Requester about ticket updates, e.g., when a new ticket is submitted, assigned, status changed, etc.
• Create and maintain a simple knowledge base / FAQ based on ticket issue resolution
• Provide Weekly / Monthly / Quarterly reports on ICT service and support issues

Qualification:

• Bachelor’sDegree-Computing & Information System