Operations Support Officer

Operations Support Officer

-loans and collections

Key functions and responsibilities

• Interact with customers via email, social media, telephone, virtual meeting platforms and face-to-face to provide a meaningful and positive experience.
• Assist Loans and Collection Officers in maintaining contact with customers.
• Update Loans Management System.
• Prepare loan applications for approval.
• Prepare contracts and supporting documents for approved loans.
• Process loan disbursements.
• Issue repayment letters, addendums, and reminders to borrowers.
• Activate and deactivate salary deductions.
• Liaise with borrowers to ensure receipt of successful programme completion.
• Collate documents and update filing systems.
• Prepare delinquent letters, liaise with bailiffs and debt collectors and prepare appropriate reports.
• Assist customers with registration for access to various online portals

Core competencies

• Ability to maintain high level of confidentiality.
• Demonstrated good time-management skills.
• Excellent interpersonal and customer service skills.
• Excellent oral and written communication skills.

Job summary

The Operation Support Officer will provide administrative support and assist with the promotion of the organisation’s services. The successful candidate must be flexible, ready to learn, proactive and adaptable.

Knowledge

• Accounting Principles, and Practices
• Lending and Collection principles
• Business Management Procedures
• Principles of Microsoft Office

Submission details

• Applications and the names and contact details of two (2) referee, should be submitted via email no later than October 15^th, 2023 to the:
• Senior Human Resources, Safety and Health Officer - BIMAP

Applications will be treated with the highest degree of Confidentiality