Go from entry-level to next-level

Collections, Voice, Email, and Chat Agent - Montego Bay

Teleperformance has partnered with a client to provide fun and amazing service through voice, email and live chat. In this role you will handle customer inquiries over telephone, as well as by chat and email

At Teleperformance, we are experts in people interactions, and this gives us the edge in delivering a superior customer experience in every contact.

We want to talk with you if you:

• Are proficient at typing at least 30WPM
• Have strong written communication skills and could create a friendly rapport with the customer via email or live chat. 
• Are tech-savvy and can quickly learn how to use new tools.
• Are able to de-escalate tense situations.
• Can adapt in a changing environment quickly.
• Can read a situation and respond in the right voice via email or live chat.

Additional Requirements:

• Flexible to work within a 24hr, 7 days per week environment 
• 18 years of age or older
• Valid Jamaican ID, NIS and TRN documents

How we take care of our people:

• Transportation from/to Town Centers
  • Montego Bay
  • Falmouth
  • Lucea
  • Savanna-La-Mar
• Meals
  • Diverse Food Court on site
  • Free Lunch (First 2 Weeks)
  • Lunch Tickets available
• Health and Wellness
  • Free Gym Membership – 365 Fitness Express (2 locations – Montego Bay and Savanna-La-Mar)
  • Health and Life Insurance provided
  • Health and Wellness Center
    • Nurse on site (no additional costs)
    • Doctor on site (weekly)
      • $200 with company’s health card
      • $1000 without company’s health card
    • Chiropractic Services (monthly)
      • $100 per adjustment
    • Mental Health services and support (no additional costs)
    • Over-the-counter medications available ($20-$50 per item – heavily discounted)
• Top Notch Training
  • Comprehensive Entry-Level Training
  • Management Training
    • JUMP Program
    • Lean Six Sigma
    • GSS Training – Supervisory Management (1-year program)
• Banking and Financial Support Onsite Weekly
  • Banks – to facilitate opening accounts and other business
  • Investment
  • Insurance companies
• Performance Recognition
  • Circle of Excellence Club for top performers
    • Special Dinners and Brunches
    • VIP seating at TP events
• Events and Activities
  • DJ/Karaoke Fridays – Live DJ on site each Friday
  • Sporting Groups and competitions
    • Football
    • Netball
  • Events Calendar:
    • Family Fun Days
    • Sports Days
    • Movie Nights
    • Charity Events
  • Relaxation Suite
• Excellent Environment and Culture
  • Climate Controlled Work Environment
  • Full and Part Time Work available
  • Comfortable, seated work
  • Relaxed, Professional, Supportive environment
  • Opportunities for Professional Growth
  • Ability to adjust schedules
  • Employee-centric Environment
• Corporate Social Responsibility
  • Team-driven charitable involvement
  • Funds provided to support local charities

We serve clients across a variety of industries including retail, banking, telecommunications, travel and hospitality.