Tele-Sales Specialists

We're hiring a Sales Specialist for our BPO client in Montego Bay, St. James

Position Summary:
A Client Sales Specialist focuses on securing sales by reaching out to customers. They primarily offer products and services, assisting customers every step of the way to ensure client satisfaction.

Essential Duties and Responsibilities:
• Responds promptly to customer needs; Solicits customer feedback to improve service; responds to requests for service and assistance.
• Maintains confidentiality; listen to others without interrupting.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.
• Multi-tasks to document while speaking with the consumer.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
• Meets clients’ specific quality standards.
• Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Is consistently at work and on time.
• Follows instructions, responds to management direction; takes responsibility for own actions.
• Keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.

Minimum Qualifications:
• Must be able to successfully pass criminal background check
• Data entry and basic computer skills
• 3 CXCs OR 6 months previous Call Center experience OR Heart Certificate in customer service