Collection Agent

Experienced collectors needed for Montego Bay (Onsite). Must have at least 6 months collections experience in the BPO! Great base rate plus other benefits!

Here is your opportunity to advance your career with a top-tier, highly successful, BPO company located in the Montego Bay Free Zone. We provide a family-oriented environment focused on achieving our client goals while having fun in a highly energized atmosphere. C4 provides their clients with outstanding service by attaining our monthly production objectives, maintaining stringent compliance standards, and by having an excellent attendance and punctuality history. As a leader in the BPO community, C4 always seeks out members of our team for advancement into highly paid management positions. C4 has several management training programs for our qualified agents so they are prepared for the next level. If you are looking to be part of a dynamic, growing team where your contributions are appreciated and rewarded, you owe it to yourself to join the C4 Global Solutions team. Please apply and C4 yourself.

 Essential Functions:

• Collect payments on past due bills
• Negotiate payment terms and methods when right party is reached
• Handle a high volume of calls daily, inbound and outbound
• Meet monthly collection goals as set by the department while employing a high level of professionalism.
• Respond to customer inquiries and take appropriate actions.
• Document detailed notes about customer payment and non-payment activity and record all follow up information in systems.
• Adherence to federal and state laws while dealing with the debt collection.
• Be receptive to feedback and coaching.

• Highly competitive base pay          
• Weekly & Monthly Incentives
• Free Transportation                                                    
• Monthly Giveaways                                                               
• Life & Medical Insurance
• Employee Referral Bonus
• Vibrant Social Club Activities
• Management Developmental Programme Enrollment                      
• Family Oriented Environment

 Requirements:

• Excellent Attendance
• Minimum 6 months BPO Collections experience
• Fluent in English 
• In-depth knowledge of Fair Debt Recovery Laws and procedures
• Experience in developing and enacting debt recovery plans and strategies
• Excellent Negotiation and Customer Service Skills
• Familiarity with Debt Collection Laws
• Being able to work a flexible work schedule
• High School Certificate/ NVQ Level 1/ Level 2

 Competencies:

• Punctuality
• Time Management Skills
• Strong written and oral communication skills
• Ability to maintain composure while handling difficult situations
• Strong Technical and Analytical skills
• Negotiation skills
• Interpersonal skills
• Goal orientation

Work Environment:

This job operates in a professional environment and routinely uses standard office equipment such as computers and phones. The employee is required to be sitting for long periods as well as using a headset.

C4 YOURSELF!

Come for the Opportunity, Grow from the Encounter, Experience the C4 Difference!

 We welcome and appreciate all interest however, only shortlisted applicants will be contacted.