Field Technician

To contribute to organizational effectiveness by efficiently deploying and maintaining telecommunications solutions and services.

Field Technician - Major Areas of Responsibility

 Ensures effectiveness of operations by:

• doing on-site surveys to ensure suitable conditions for equipment, and
• installing telecommunication equipment on company/ customers’ premises.
• installation and maintenance of equipment on site infrastructure (requires climbing of towers)

 Ensures optimum functionality of the Customer systems by:

• programming radio and other wireless equipment
• investigating system malfunction of customers’ networks, and
• taking corrective action as required
• proactively monitoring the performance of the network,
• identifying and recommending upgrades, and 
• installing upgrades based on firmware from manufacturers
• installing firewalls; installing phones.

 Contributes to an effective work culture by:

• exercising care & responsibility in use & maintenance of Company property assigned, and
• performing all duties so as to ensure personal safety and that of others in the immediate environment. 

 Supports the Department by:

• performing related duties as may be required from time to time.  

Field Technician - Additional Responsibilities 

     May be required to install support systems that facilitate installation of telecommunication equipment.   

Field Technician - Major Performance Indicators

• Ability to accurately establish suitability of selected sites.
• Timeliness and speed in doing installations.
• Frequency of ‘reworks’.
• % of customer complaints.
• Ability to meet a turnaround time of 2-4hrs for all Help-desk queries.
• Ability to meet deadlines and perform work schedules efficiently and effectively.
• Network monitoring