Tele-collector (On Contract)

Tele-collector (On Contract) $12.00/hour to start; $13.00/hour after 6 months

We are a small but dynamic, industry-leading Group of Companies specialising in Credit & Risk within the Financial Services Sector

We are a fast-paced, results-oriented Company looking for a driven, self-motivated, persistent, assertive, engaging, independent professional who can excel in a high-volume outreach environment. If this sounds like you, then we look forward to receiving your application!   

The Telecollector is responsible for initiating calls with delinquent debtors by phone, mail or messaging to collect payments and settle accounts. He/she follows-up delinquent accounts, updates and maintains accurate record on the Company system. The Telecollector has responsibility and accountability for the effective and efficient management of his/her designated portfolio. To perform successfully in the job, the individual in this role will preserve and enhance the company’s reputation and profitability by maintaining the highest standards of customer service during the collections processes.

The Telecollector must possess current knowledge of the Company’s collections and recoveries systems, policies and procedures, with strict adherence to said policies and procedures in order to effectively execute the following functions:

• Action and document a specified minimum number of accounts daily, as determined by Management.
• Liaise directly with debtors and clients (where applicable) and executes the following activities including but not limited to:

• Negotiate settlement of outstanding debts.
• Initiate or recommend further recovery action to achieve settlement of debts in the shortest possible time frames.
• Anticipate and overcome stalls/objections and advise on possible solutions for repayment based on the debtor’s financial circumstances.
• Provide justification to Management for further re-allocation and/or escalation.
• Provide regular updates and reports to Management on requests, queries and issues within agreed timelines.

• Continuously review and familiarise his/herself with the portfolio of accounts in order to maximise results.
• Ensure databases are updated timely and accurately.
• Perform other duties that may be assigned 

Education & Certification:

• A minimum of Two (2) Advanced/CAPE subjects OR an Associate Degree in Business Management, Finance, Accounting or a related field from a recognised, accredited institution
• IACC/ACA’s Professional Collection Specialist Certificate or similar qualification would be considered an asset
• Sound knowledge and understanding of standard Credit and Collections procedures

Experience:

• A minimum of three (3) years’ working experience, two (2) years of which must be as a Collections Representative
• A minimum of two (2) years’ experience in a Contact Centre managing large volumes of outbound calls
• Sound experience in meeting personal/team quantitative and qualitative targets
• Proven experience and proficiency in Microsoft Office applications