Store Manage- KIX Negril

Store Manager- KIX Negril

Store Manager- KIX Negril: The prime role is to achieve and exceed sales budgets by creating the maximum profit opportunities within planned costs, through the management of the store operations in accordance with agreed procedures. To establish high quality standards of presentation and customer service.

Profit maximization is achieved primarily through the effective use of resource: PEOPLE, STOCK & COMMERCIAL MANAGEMENT.

Critical Performance Areas:

The Store Manager is a member of the sales department of a high profile retail fashion company committed to providing quality clothing and excellent customer care.

It is therefore essential that the manager ensures that the staff are aware of their responsibilities to the customer and that the customer is considered as priority at all times.

Being in touch with the customer, recognizing their needs and ensuring that the quality of service is appropriate are key elements of the store manager’s role. The feedback of information obtained through serving customers, observing shopping patterns and listening to suggestions is essential for the growth and development of the business.

The manager has standards to achieve in relation to sales performance, display of merchandise, quality of staff, service levels, stock loss, security and administration. The manager must be able to plan and organize the workload accordingly.

The building and development of a team which has a united aim to succeed is crucial for the future growth of the business.

In general terms the manager is responsible for developing a successful team which meets the needs of the business and provides individuals with the opportunity to achieve their own ambition.

SALES

1.  To achieve and exceed 100% of sale budgets as agreed.
2.  To operate sales and trading policy in accordance with company procedures and ensure that all staff  are aware of such policies.
3.  To implement store lay out recommendations advised by the person in charge of merchandising
4.  To assist with seasonal sales planning for the store.
5.  To keep the General Manager informed of all developments and opportunities which could affect future business including competitor activities.
6.  Ensure window and in store displays are in line with company policy.

STOCK MANAGEMENT

1. 1.      Monitoring stock loss ensuring that losses do not exceed 0.5% of the stock.
2. 2.      To monitor and promptly act upon all stocktaking discrepancies.
3. 3.      To safeguard the stock at the branch from the time they arrive to the time they leave, whether by sales or transfer, indications in writing to the General Manger any discrepancies noted at the point of discovery.

MERCHANDISE LEVELS

1. To review sales and stock participation and make recommendations to improve sales performance.
2. To review quality and recommend markdown to the buyers when necessary to reduce old and slow moving stocks.
3. To ensure clearance of shop soiled damage goods
4. To review unit sales and stocks against store plan and make recommendations to the General Manager.

STAFF

1. To ensure staff training, programmes are fully implemented and motivating your team.
2. To develop existing staff into a team that meets all the criteria in relation to standards of performance and presentation.
3. To deploy staff and allocate duties in order to meet the operational needs of the store.
4. To ensure that staff are fully aware of the full range of product features in order to encourage sales and achieve the required level of customer service.
5. To review and appraise staff performance, identify succession planning and provide the necessary help and guidance.
6. To carry out disciplinary procedures, where required, in accordance with the company procedures ensuring that you keep the General Manager fully informed.
7. To promote and develop good working relations, by ensuring that matters of staff welfare, equal opportunities, health and safety are fully explained.
8. To ensure the accusable reporting of the times sheets absence/sickness and lateness.

SECURITY

1. To ensure that all branch procedures relating to all aspects of stock movements, stock room organization, replenishment procedure, mark-downs/transfer are observed
2. To ensure that all staff are aware of all security regulations, potential hazards and the means to overcome them.
3. To ensure that all staff are aware of all situations where stock loss/pilferage can occur and that they are trained to recognize such situations and act accordingly in order to minimize losses.
4. To ensure that cash is accurately and completely accounted for each day and funds are not being used for unauthorized transactions.
5. To act as responsible key holder to store.

HOUSEKEEPING

1. To organize and control a high standard of cleanliness and presentation throughout the store and all ancillary areas, ensuring that staff are fully aware of the standards to be achieved.
2. To report any repairs needed to the store and ensure that the building and all fixtures and fittings are maintained to the required standard.

REPORTING

• Weekly daily performance compared to budget and prior year
• Monthly top sellers
• Monthly slow sellers and reason
• Customers (staff and customers) complaints regarding service, store, stock

MEASUREMENTS

• Sales performance over budget and prior year
• Stock Variances
• Customer Satisfaction Reports
• Staff Appraisal

Only short-listed candidates will be contacted.