Shift Lead, TWEE Limited

Job Summary:

The Shift Lead is responsible for the daily running and operational activities of the store. These operational functionalities include but are not limited to: Spot checks, Safe reconciliation, Stock reconciliation, ordering of stock, Maintaining the cleanliness of the store, balancing cashiers, deposit balancing, ordering of stationary and ensuring compliance with all Customs and excise requirements. The Shift Lead provides key support to the Operations Manager through the integration of the strategic plans set out by the Managing Director.  The Shift Lead is entrusted to grow the revenue, monitor expenses and promote a high level of customer satisfaction.

Job Description:

• Assist in the operational and strategic planning of the Company.
• Develop, implement, and review operational policies and procedures.
• Ensure proper stock checks are performed and variances investigated.
• Help promote a company culture that encourages top performance and high morale.
• Oversee budgeting, reporting, planning, and auditing.
• Work with senior stakeholders.
• Examine financial data and use them to improve profitability.
• Ensure all legal and regulatory documents are filed and monitor compliance with airport laws and regulations.
• Identify and address problems and opportunities to the Operation Manager
• Build alliances and partnerships with suppliers.
• Support worker communication with the Management team.
• Find ways to increase quality of customer service.
• Ensure the highest level of safety adherence as it relates to OSHA and AAT stipulations.

Education and Experience Requirements:

• Associate’s degree in business management or a related field.
• Certification/qualifications in Customer Service and/or Supervisory Management.
• At least three (3) years’ experience in a similar capacity, of which at least one (1) year should be in a supervisory position.
• Bachelor’s degree in business management/Administration or a related field would be considered an asset.