Customer Service Representative - Branch

The incumbent is responsible for the preparation and submission of all client applications. They will also assist in the disbursement of all approved Loans within the stipulated time frame.

Job Purpose & Summary:

The incumbent is responsible for the preparation and submission of all client applications. They will also assist in the disbursement of all approved loans within the stipulated timeframe, adhering to documented policies and procedures, ensuring the JMMB Express Finance’s interest is protected and that the security documentation of all approved credit facilities are in accordance with credit conditions and the Company’s standards.

Duties and Responsibilities:

• Preparation of loan process documents in accordance with credit approvals and ensure that they are submitted to credit risk in a timely manner.  Review client documents for accuracy and completeness prior to submission to credit risk
• Post customer’s remittance on a daily basis or as required.
• Advise customers of application status on an ongoing basis.
• Scrutinize disbursement documents to ensure authenticity and accuracy; escalate matters accordingly.
• Make courtesy calls after loan disbursements in a timely and professional manner. Ensures customer experience is satisfactory and are notified of first payment date and amount.
• Performs other administrative duties in respect of the JMMB Express Finance’s Loan portfolio and other credit activities. This may include but is not limited to; filing, report generation etc.

Required Qualifications/Experience:

• Minimum of GCE ‘A’ Level subjects or Diploma in Business.
• Minimum of two (2) years’ working experience in Customer Service
• Any prior knowledge of sales, lending process, practices and procedures would be an asset

Skills:

• Excellent interpersonal and communication skills, both written and oral
• Highly organized; keen attention to details and accuracy; the ability to work well under pressure
• Ability to effectively interact with individuals of all levels, both internally and externally
• Ability to work within a team environment.
• Demonstrates reliability, dependability, flexibility and openness
• Proficiency in a Bank’s operating system will be an asset
• Working knowledge of Microsoft Office applications: Word, Excel, PowerPoint. Etc

Behavioural Competencies:

• Solution oriented expert
• Actively live our core values as enshrined in the Vision of Love
• Extraordinary leader working in the best interest of all