Bilingual Spanish Collections

Bilingual Spanish Credit Collections Agent Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

Job Title: Contact Center Bilingual- Spanish Credit Collections Agent        

Location:         Montego Bay – Jamaica

Reports to:      Contact Centre Supervisor

Start Date:       September 11, 2023

 Overall Purpose of Job:

The main responsibility of the role is to maintain a ledger of high volume / low-value accounts, reduce ageing and document disputes. Bilingual Spanish Credit Collections Agent Specialist will have to be polite and sensitive towards people while also remaining committed to their purpose and persistent. Excellent communication skills and a sense of urgency are extremely useful to succeed in this task.

 Main Duties:

• Handle high volume / low value ledger accounts to ensure DSO and collection goals are achieved.
• Ensure daily targets and deadlines are reached i.e. number of call activities logged etc.
• Daily customer calling using automated telephone-dialing system
• Document customer comments re: payment date / disputes etc.
• Ensure requested paperwork / documentation is forwarded to customers.
• Assist cash application team to ensure payments are processed onto correct customer account.
• Report issues to line manager to resolve problem accounts.
• Effectively communicate in Bilingual English and Spanish when handling customer accounts.

Competency Profile KPI’s:

•      Analytical Percentage of accounts collected on time
•      Problem solving Number of activities logged
•      Results Focus Speed by which queries are resolved
•      Customer Focus Collect and enter quality dispute information
•      Communication skills both in English and Bilingual Spanish Credit Collections Agent
•      Ability to work on own initiative
•      Flexibility   
•      Organized

 THE ABOVE DESCRIPTION COVERS THE MOST SIGNIFICANT DUTIES PERFORMED BUT DOES NOT EXCLUDE OTHER OCCASIONAL WORK ASSIGNMENTS NOT MENTIONED.  THE INCLUSION OF WHICH WOULD BE IN CONFORMITY WITH THE FACTOR DEGREES ASSIGNED TO THIS JOB

National Pen Company was founded in 1966, we are a world-class provider of personalized marketing solutions that help businesses promote themselves and increase customer loyalty. We provide high value promotional products for businesses and professionals in every industry at low factory direct pricing.

We are headquartered in San Diego, CA with additional locations in Shelbyville, TN, Mexico, Ireland, and France. National Pen manufactures and assembles many of its products, allowing it to ensure exceptional quality and service through its dedicated workforce. National Pen is consistently recognized as a Top Distributor of promotional products.