General Manager

The General Manager (GM) provides overall management and leadership for the company Resort Solution Limited (RSL).

Overview of Role:

The General Manager (GM) provides overall management and leadership for the company Resort Solution Limited (RSL).Based out of the corporate office in Montego Bay, Jamaica, the GM provides daily direction and focus for the RSL teams. Working with the executive management team, the GM also contributes to the development and implementation of organizational strategies, policies, and practices. The GM is responsible for the ultimate financial performance of the company.

Qualifications and Experience:

• Degree in Business Management or similar field.
• Minimum 5 years’ experience in a senior management position.
• At least 5 years’ experience in a tourism related entity.
• Trained in basic Computer and Technology skills
• Team Jamaica Certified.

Special Conditions Associated with the Job.

• Combination of Office & outdoor environment.
• Will be required to work any day of the week based on demand.
• May be required to work beyond normal hours as required.

DUTIES AND RESPONSIBILITIES:

Strategic Leadership

• Provide leadership and managementthat keeps the team aligned to strategic goals.

• Reviews ongoing performance whilst working with the team to take corrective measures.
• Drive management initiatives that contribute to long-term operational excellence and succession.
• Accountable officer for critical business SOPs and processes that aid in keeping the company healthy and profitable.
• Project a favorable image of the company to promote its aims and objectives, fostering enhanced public recognition.
• Maintains favorable working relationships with all employees to foster a cooperative and harmonious working environment which will be conducive to maximum employee morale, productivity, and efficiency.
• Implement business controls and methodologies that align to strategic goals.
• Responsible for the company governance and company culture.

Financial Focus

• Daily management of company’s expense and revenue performance.
• Develop, monitor, and manage mechanism for reporting of daily financial performance.
• Promote focus, and support for sales to include controls, commissions, and daily reconciliations.
• Review management reports associated with the company’s performance (p&l, balance sheets, etc.) with Country Manager.
• Take all necessary steps to protect the company’s financial performance including cutting costs, driving sales or being more efficient.
• Enforce all accounting regulations and SOP’s associated with the operating of the business.
• Responsible to monitor, measure and develop strategy to achieve kpi targets.

Operational Focus

• Effectively communicate the importance of safety and standards to all staff.
• Working with teams to ensure that all SOPs are in place and adhered to.
• Work with the team to develop proactive maintenance schedules accordingly.
• Daily focus on capacity utilization, asset downtime and repair demands.
• Manage the company’s expense budget to include operational and capital budgets.
• Work with department managers to drive efficiency and productivity.
• Promote a healthy staff complement that meets the core operational needs.
• Drive new business development.

People Management

• Develop cost effective plans ways and means to motivate staff and teams at the location on a consistent basis.
• Facilitate regular daily huddles and meetings with managers.
• Coach, grow and develop team members who show potential to ensure that the company has an effective succession planning program.
• Successfully plan and conduct training sessions based on need of team members or business, working closely with the HR department.
• Enforce the grooming standards with a zero-tolerance approach.