Billing and Customer Care Agent

Now hiring Billing and Customer Care Agent!

Teleperformance is a people company. Our people represent us, make us successful, and make us proud. We are moved by passion. It defines us. It motivates us. It moves us forward. It is part of everything they do.
 

Job Description:

Key Responsibilities and Accountabilities

Provide excellent customer service to customers by:

• Resolve basic types of customer inquiries.
• Quickly and accurately identify and assess individual customer needs and take appropriate action steps to satisfy those needs.
• Solve problems systematically, using sound business judgment and following through on commitments.
• Respond to customers in a polite and courteous manner.
• Project patience, empathy, caring and sincerity in voice tone and words.
• Establish rapport over the phone quickly and remaining positive and upbeat.
• Express thoughts and information clearly and succinctly.
• Inspire confidence and positively influence the behavior, actions, and thoughts of others.
• Communicate unpleasant or negative information in a tactful manner.
• Ensure the average call monitoring score meets or exceeds quality standards.
• Ensure proficiency in all product lines instructed in classroom training.
• Consistently meet established productivity, schedule adherence, and quality standards.
• Be flexible, adjust quickly, and react positively to change.
• Build and maintain productive working relationships with others and contribute as an effective staff.
• Establish and maintain control of inbound calls using a well-organized call structure.
• Perform special assignments and other duties as required.

 Requirements: 

• High School Education or Equivalent
• 6 months sales experience preferred
• Telesales experience is an asset
• 18 years or older, possess a valid ID, NIS and TRN
• Flexible to cover shifts within a 24hr/7days per week environment

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Teleperformance is an equal opportunity employer. Our organizational values stress the importance of diversity, fairness, and trust. Teleperformance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.