1st Party Collections Agents-0-90 days

1st Party Collections Agent

Are you assertive, a fast learner and convincing? We are looking for you, hurry now and apply. 

1st Party Collection Agent (for 0 to 90 day collections)

Essential Functions

• To provide a debt recovery service for a variety of clients
• Receive incoming and make outbound calls to clients’ customers in arrears to discuss outstanding debts.
• Follow Company policies and procedures at all times, ensuring that legislative requirements are met.
• Deliver a consistent and professional level of service at all times.
• Achieve set revenue targets and call quality objectives.
• Advise and influence clients’/ customers on the payment options for debt recovery.
• Handle each call promptly and in the correct manner, updating records accordingly.
• Input customer related data accurately and efficiently.
• Take responsibility for resolving disputes, ensuring that caller concerns are actioned correctly and all parties are notified.
• Manage customers who are resistant to agent contact by remaining polite, tactful, honest and firm.
• Decide on the correct action when negotiating payments.
• Have the ability to relate to people from a variety of different backgrounds.
• Being persuasive, persistent and self -motivated and assertive.

Requirements:

• -Must possess a valid Jamaican ID (passport, National ID, Drivers License)
• -Must be 18 years of age
• -Minimum of 3 CXC subjects including English Language
• -Exercise sound judgement in following established process and procedures
• Ability to work in a fast-paced environment and be able to multi-task and be adaptable
• -Ability to communicate clearly and fluently using proper words, expressions and grammar

Benefits of working with our team:

• Fun client environment
• Competitive salary
• Lunch money
• Organic Growth potential for carrer advancement
• Unused sick leave paid as bonus annually
• Paid Training
• Free Bus Shuttle service
• Company paid Life and Health Insurance
• Access to conselor on site

Please use the link  below  to apply for this position. Only shortlisted applicants will be contacted.