Customer Service Representative (Shipping Industry)

Caribbean HR Solutions is the Caribbean's premier HR Outsourcing company specializing in Executive Search, Recruiting, HRO and Payroll services. On behalf of our esteemed client, we solicit candidates to apply for the role of:

Customer Service Representative

As A CSR, you will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face.

Responsibilities:

• Handle exceptions / customer special demands /unexpected shipment disruptions/ issues / complaints and provide appropriate solutions / alternatives within committed timelines;
• Coordinate with related internal teams and follow up to ensure resolution;
• Contact to customers and manage/coordinate system modifications when needed;
• Manage B/L amendments;
• Manage communication between Different Teams (Agency, HO, Customers);
• Check Manifest info and proceed with amendment after NOA is sent to Customer;
• Team Support Functions;
• Filing and documentation management;
• Service Delivery Import (Lunch Relief);
• Manages the bill of lading validation process and cargo release;
• Manages the port community system delivery order process;
• Pre-invoicing and Invoicing of Freight invoice & credit notes;
• Pre-invoicing and Invoicing of demurrage invoices from LARA;
• Identify additional Charges and add them to Charge Screen.

Skills/Qualifications:

• Secondary Level Education with a minimum of 5 subjects including Mathematics and English. Information Technology is a plus;
• 2 – 3 years of customer service experience;
• Basic internet troubleshooting skills;
• Must be Internet and computer savvy;
• Proven ability to multi-task in a fast-paced environment;
• Strong written and oral communication skills;
• Critical thinker, great work ethic and dependable.

Though we appreciate all candidates, only those shortlisted candidates will be contacted.