Member Relations Supervisor
JN Group
- Kingston and St. Andrew
- Not disclosed
- Permanent full-time
- Updated 11/07/2023
The Member Relations Supervisor will build and strengthens member relations by managing initiatives to drive member engagement and stimulate community partnerships.
Why Join Us?
The Jamaica National Group is committed to the financial success and growth of every member, so that together we can boldly move, live, work, play, and raise families with confidence. We are a bold and courageous financial institution dedicated to financial independence for all and using business as a force for good. We will always help you find a way, go where no one has gone before to facilitate extraordinary life experiences, create wealth and sustain long-term value….that’s our vision!
What’s the opportunity?
The JN Group is seeking to recruit suitably qualified and experienced candidates to fill the position of Member Relations Supervisor. The incumbent will build and strengthens member relations by managing initiatives to drive member engagement and stimulate community partnerships. The Member Relations Supervisor also ensures development of service measurement and improvement platforms, using analysis to inform improvements in internal and external service delivery.
What’s in it for You?
The opportunity to:
- Implements member engagement activities to support member relations strategy and priorities.
- Effectively coordinates the JN Circle calendar of activities to ensure smooth operations of Circles across the JN footprint and alignment with Marketing, Communication, and other business objectives.
- Develops and maintains service measurement and improvement assessments
- Ensures consistent member service measurement tools are integrated for internal and external service across the JN Group.
- Collates and analyzes service delivery measurement data and identifies root causes of dissatisfaction.
- Recommends corrective actions to apply to improve service delivery according to service quality standards.
Required Qualifications & Experience
- Bachelor’s degree in Business Administration, Marketing, Operations Research, or a related discipline from a recognized tertiary institution
- At least three (3) years’ working experience in Customer Support or Customer Experience discipline.
- Detailed understanding of Customer Experience (CX) design and measurement tools.
- Strong problem-solving, analytical, critical thinking, process improvement, detail-oriented, and decision-making abilities.
- Proven ability to analyze data and provide insights for process and engagement improvements.
- Expert knowledge of computer software packages, including Microsoft Excel and PowerPoint.
- Excellent oral and written communication skills.
- Flexible and adaptable in regards to learning and understanding new technologies.
- Good time management skills
- Strong interpersonal and communication skills, documentation and technical writing
- Highly logical.
- Technically proficient.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work both independently and in a team-oriented, collaborative environment.
- Sense of ownership and pride in your performance and its impact on company’s success
CLOSING DATE FOR APPLICATIONS: JULY 18, 2023