Business Process Change Manager

Company description:

About Digicel

As a Digital Operator, Digicel is in the business of delivering powerful digital experiences 1440 minutes of each day to customers – that’s every minute, all day, every day.

Through its world-class LTE and fibre networks, together with its suite of apps spanning sports, news, local radio and podcasts, TV streaming, enhanced messaging and marketplaces and self-care, Digicel is the only operator in its markets that can deliver that.

Serving consumer and business customers in 25 markets in the Caribbean and Central America, its investments of over US$5 billion and a commitment to its communities through its Digicel Foundations in Haiti, Jamaica and Trinidad & Tobago have contributed to positive outcomes for over 2 million people to date.

With its Better Together brand, Digicel is making a promise of simply more to customers and communities and its 5,000 employees worldwide work together to make that a powerful reality day in, day out.

Visit www.digicelgroup.com for more.

Job description:

Job Summary: 

We are looking for a Business Process Change Lead to take the lead on transition management, ensuring that business as usual is maintained during the transition and changes arising from the transformation programme are effectively integrated into the business. The successful candidate will collaborate with cross-functional teams to develop a change strategy, assessing change readiness and implementing the change management plan.

Main accountabilities and responsibilities:

• Plan, develop, deliver, and track change management deliverables including stakeholder engagement, change impact assessment, organizational readiness analysis, resistance management, and change reinforcement.
• Manage the transition of change in the business. Work with key stakeholders to embed changes within the business. Identifying what changes in processes, roles and structures are needed to achieve the desired future state.
• Stakeholder Management. Communicate with leadership and the project to keep them up to date with progress, issues and developments in change programmes. Communicate with persons affected by change to maintain morale and support for change.
• Champion change activities across the business and therefore the ability to bring people along the journey.
• Defining and documenting our policies, processes, standards and ways of working and agreed such that we can measure our performance against them and continually look to review and improve.
• Collaboration with of senior stakeholders within the Programme Office to adopt and drive the necessary changes to ways of working and our internal processes.
• Lead the implementation of process improvement, leading and steering team and project meetings, building and maintaining effective team relationships, monitoring progress and resolving barriers to improve processes and create efficiencies.
• Communication and Training. Provide input and support the development, delivery and management of training and communication plans to enable smooth implementation of changes preparing affected business areas for transition to new ways of working.
• Optimizing the timing of the release of project deliverables into business operations

Qualifications, knowledge & experience:

• Bachelor's degree in business administration, human resources, or a related field.
• 5+ years of experience in Change Management
• Thorough knowledge of, change management principles, techniques & tools

Functional skills and abilities:

• Effective facilitation and influencing skills.
• Strong stakeholder management skills.
• Good problem-solving, conflict resolution and negotiation skills.
• Excellent communication skills and ability to build strong relationships.
• Team player & able to collaborate with others.
• Project management and planning skills.
• Proficiency in MS Office; advanced proficiency in PowerPoint and Excel